JHANEILSKI T. POBLETE
Technical Support
Paranaque City
Summary
Resourceful professional with hands-on experience in collaborative environments. Committed to continuous learning and tackling challenging roles that drive growth. Recognized for adaptability, goal orientation, and ability to thrive under pressure. Strong problem-solving and communication skills, with expertise in troubleshooting technical issues and utilizing software tools for effective customer support.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Technical Support Representative
Concentrix CVG Philippines Inc.
06.2026 - Current
- Guided customers through step-by-step resolutions for device and application problems.
- Troubleshot hardware, software, and connectivity issues using remote diagnostic tools.
- Documented call details, case notes, and troubleshooting actions in ticketing systems.
- Adapted quickly to updates in support procedures, tools, and product information.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Processor
Sundust Bros Corporation
11.2025 - 02.2026
- Monitored work queues and prioritized tasks to support timely completion of daily workload.
- Processed documents and verified data for accuracy before routing items to correct departments.
- Reviewed incoming records, corrected discrepancies, and maintained consistent file organization.
- Entered information into internal systems while following established processing procedures.
Education
Bachelor of Science - Computer Engineering
National University-Manila
551 F Jhocson St, Sampaloc, Manila, 1008 NCR10-2023
Bachelor of Science - Electrical Engineering
National University-Manila
551 F Jhocson St, Sampaloc, Manila, 1008 NCR01-2022
Senior High School - TechVoc Information, Communication and Technology
Paranaque National High School-Main
8155 Dr Arcadio Santos Ave, Sucat, Parañaque City01-2020
Junior High School - FXHX+QFG, 8155 Dr Arcadio Santos Ave, Sucat, Parañ
Paranaque National High School-Main
8155 Dr Arcadio Santos Ave, Sucat, Parañaque City01-2018
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Sampaloc Site II Elementary School
site 2, 10 Duhat, Sampaloc, Parañaque, 1700 Metro01-2014
Skills
Document management
Customer-focused
Problem-solving
Technical troubleshooting
Technical support
Product troubleshooting
Accomplishments
- IT CUP Robotics Nxt V2 Champion (Grade 10 S.Y. 2017-2018)
- Computer System Servicing Champion Division Level (Grade 11 S.Y. 2018-2019)
- 3rd Runner up Regional Level (Grade 11 S.Y. 2018-2019)
- Champion Division Level (Grade 12 S.Y. 2019-2020)
Certification
TESDA National Certificate II PASSER ( Grade 12 S.Y. 2019-2020 )
Disclaimer
I hereby certify that the information stated above is true and correct according to the best of my knowledge.
Personal Information
- Date of Birth: 2001-08-05
- Nationality: Filipino
- Marital Status: Single
- Religion: Catholic
Timeline
Technical Support Representative
Concentrix CVG Philippines Inc.
06.2026 - Current
Processor
Sundust Bros Corporation
11.2025 - 02.2026
Bachelor of Science - Electrical Engineering
National University-Manila
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Sampaloc Site II Elementary School
Junior High School - FXHX+QFG, 8155 Dr Arcadio Santos Ave, Sucat, Parañ
Paranaque National High School-Main
Bachelor of Science - Computer Engineering
National University-Manila
Senior High School - TechVoc Information, Communication and Technology
Paranaque National High School-Main