Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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FRANCES JASPER ARIES JURADO

FRANCES JASPER ARIES JURADO

Angeles City

Summary

Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.

Overview

8
8
years of professional experience

Work History

Technical Support Representative

Concentrix
10.2024 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

E-Commerce Specialist

Teleperformance
01.2023 - 01.2024
  • Managed day-to-day operations of the e-commerce account, including product listings, inventory management, and order processing. Developed and executed digital marketing strategies to drive traffic and sales. Analyzed sales data and customer feedback to optimize product offerings and improve user experience. Collaborated with cross-functional teams (e.g., marketing, logistics, customer service) to ensure smooth operations and high customer satisfaction.

Technical and Customer Support Expert

Universal Access and System Solutions
01.2021 - 01.2023
  • Providing technical support and ensuring services runs smoothly and solves technical and functional issues as they arise. Troubleshoot problems and drive resolutions Master the use of a helpdesk software Document knowledge as solution articles Answering phones and addressing inquiries regarding products.

Food and Beverage Attendant

Swiss Hotel and Casino Clark
01.2020 - 01.2021
  • Provide food and beverage product knowledge. Serve food and beverage to guests. Check on guest’s satisfaction. Handle complaints and concerns of customers. Use proper serving techniques.

Traffic Analyst

Sargas
01.2017 - 01.2018
  • Schedules and assigns routes to maximize productivity and ensure compliance. Provide and develop strategies to optimize operation’s daily operations. Analyzes data and creates reports with recommendations to improve how a company functions.

Education

Alternative Learning System (ALS) -

01.2016

Skills

  • Salesforce
  • Verbal & Written Communication
  • Remote support
  • Multitasking
  • Technical support
  • Organizational
  • Customer service expert
  • Data/Order Entry
  • Call center operations
  • E-commerce
  • Data Management
  • Email Management
  • Document Management
  • Administrative Assistance
  • Track & Trace
  • Customer Service
  • Troubleshooting
  • Back Office Support

Disclaimer

I hereby certify that the above information is correct to the best of my knowledge.


                                Jurado, Frances Jasper Aries

Timeline

Technical Support Representative

Concentrix
10.2024 - Current

E-Commerce Specialist

Teleperformance
01.2023 - 01.2024

Technical and Customer Support Expert

Universal Access and System Solutions
01.2021 - 01.2023

Food and Beverage Attendant

Swiss Hotel and Casino Clark
01.2020 - 01.2021

Traffic Analyst

Sargas
01.2017 - 01.2018

Alternative Learning System (ALS) -

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FRANCES JASPER ARIES JURADO