JESSICA JOY D. GACUTAN
Las Pinas
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
13
13
years of professional experience
Work History
Sales Associate
Carbay Philippines Inc
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Comparison Advisor
Moneymax
03.2022 - 02.2024
CONCENTRIX
10.2020 - 12.2020
CUSTOMER SERVICE REPRESENTATIVE
MICROENSURE INSURANCE BROKERS
03.2019 - 08.2020
TELETRANSFORM INC.
10.2018 - 02.2019
FIS GLOBAL SOLUTIONS
09.2017 - 10.2018
TELEPHILIPPINES INCORPORATED
06.2017 - 09.2017
SHORE SOLUTIONS GLOBAL, INC.
06.2013 - 06.2017
Education
Bachelor of Science - NURSING
UNIVERSITY OF MAKATI
MAKATI CITY01.2010
Secondary -
HOLY CROSS COLLEGE OF CARIGARA
CARIGARA, LEYTE01.2006
Primary -
TINAGUBAN ELEM SCHOOL
CARIGARA, LEYTE01.2003
Skills
- BPO industry experience
- International account handling
- Local account handling
- Outbound calling
- Airfare ticket knowledge
- Insurance campaign knowledge
- Credit card campaign knowledge
- Customer relationship enhancement
- Customer loyalty building
- Computer system navigation
- Call tracking
- Information gathering
Languages
English
Intermediate (B1)
Timeline
Sales Associate
Carbay Philippines Inc
02.2024 - Current
Comparison Advisor
Moneymax
03.2022 - 02.2024
CONCENTRIX
10.2020 - 12.2020
CUSTOMER SERVICE REPRESENTATIVE
MICROENSURE INSURANCE BROKERS
03.2019 - 08.2020
TELETRANSFORM INC.
10.2018 - 02.2019
FIS GLOBAL SOLUTIONS
09.2017 - 10.2018
TELEPHILIPPINES INCORPORATED
06.2017 - 09.2017
SHORE SOLUTIONS GLOBAL, INC.
06.2013 - 06.2017
Secondary -
HOLY CROSS COLLEGE OF CARIGARA
Primary -
TINAGUBAN ELEM SCHOOL
Bachelor of Science - NURSING
UNIVERSITY OF MAKATI