Roland Patrick Cajade Santos
Cebu City
Summary
Business professional with history of driving business growth through strategic initiatives and client engagement. Adept at fostering team collaboration and delivering results in dynamic environments. Known for strong negotiation skills and adaptability to changing market conditions.
Business development professional with strong expertise in identifying growth opportunities and driving strategic initiatives. Proven track record of building solid client relationships, negotiating successful deals, and contributing to significant revenue growth. Collaborative team player who adapts to changing needs, with skills in market analysis, strategic planning, and sales optimization. Known for reliability and results-driven mindset.
Overview
16
16
years of professional experience
Work History
Business Development Specialist
Newfold Digital
Cebu City, Province Of Cebu, Philippines
04.2025 - 09.2025
- Developed strategies to enhance customer acquisition and retention initiatives.
- Initiated partnerships with key stakeholders to foster business growth opportunities.
- Analyzed market trends and competitive landscape to inform strategic decisions.
- Collaborated with cross-functional teams to optimize service offerings and improve client satisfaction.
Mobile / Cable Care Specialist
Accenture INC
06.2021 - 03.2025
- Proactively managing and resolving customer concerns resulting in high satisfactory rating
- Conducted research on client's needs and market demand to determine the best approach to promoting our products and services
- Handles Mobile and Cable complaints and provided best solutions
- Proactively provided the best sales recommendation to Clients
- Provided technical assistance in the development of new services and products
- Developed personalized care plans to address individual needs and preferences.
- Facilitated communication between clients and multidisciplinary teams to enhance service delivery.
Account Manager
OBPO
Remote
02.2020 - 02.2021
- Explaining the benefits of our services
- Providing extra miles services to Tradespeople
- Managing client relationship throughout all phases of the sales cycle
- Overseeing online transactions and sales
- Conduction post-sale follow ups
- Staying up to date with the latest trends in sales and competitors
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans aligning with client goals and company objectives.
Senior Sales Specialist
SUTHERLAND GLOBAL SERVICES
04.2019 - 05.2019
- Booking tours and giving perfect options for our clients
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Led cross-functional teams to streamline processes and improve overall sales efficiency.
- Analyzed market trends and competitive landscape to identify new business opportunities.
- Collaborated with marketing teams to create targeted campaigns that increased lead generation efforts.
Language and Product Trainer
ATT
02.2019 - 04.2019
- Planning, preparing and delivering lessons
- Preparing teaching materials
- Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions
- Checking and assessing pupils' work
- Organizing and running specialist courses
- Perfect Record
Senior Sales Specialist
MCAFEE
01.2018 - 02.2019
- Inform and assist customers regarding technical and specialized merchandise.
- Take the lead in resolving customer complaints and ensure customer satisfactions.
Language and Product Trainer
AMAZON
09.2018 - 12.2018
- Planning, preparing and delivering lessons
- Preparing teaching materials
- Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions
- Checking and assessing pupils' work
- Organizing and running specialist course
- Perfect Record
Senior Sales Specialist / Tier 2 Specialist
INTUIT QUICKBOOKS
12.2010 - 09.2018
- Checking and assessing pupils' work
- Expert product and service support
- Inform and assist customers regarding technical and specialized merchandise.
- Take the lead in resolving customer complaints and ensure customer satisfactions.
Technical Support Specialist
SYMANTEC
11.2009 - 12.2010
- Answering high volume of incoming calls while handling in-person inquiries from clients
- Helping customers remove viruses from their Personal Computers
- Inform and assist customers regarding technical and specialized merchandise.
- Take the lead in resolving customer complaints and ensure customer satisfactions.
Customer Care Specialist
HRB
11.2009 - 11.2010
- Answers a high volume of incoming calls while handling inperson inquiries from clients and colleagues
Education
DIPLOMA - CTH LEVEL 3 PROFESSIONAL COOKERY
Apicius Culinary School
Naga City, Cam Sur01.2019
Skills
- Leadership
- Team Management
- Goal Achievement
- BPO Industry Experience
- Community Service
- Key account management
- Business analysis
- Social media marketing
- New business opportunities
- CRM management
- Competitive analysis
Timeline
Business Development Specialist
Newfold Digital
04.2025 - 09.2025
Mobile / Cable Care Specialist
Accenture INC
06.2021 - 03.2025
Account Manager
OBPO
02.2020 - 02.2021
Senior Sales Specialist
SUTHERLAND GLOBAL SERVICES
04.2019 - 05.2019
Language and Product Trainer
ATT
02.2019 - 04.2019
Language and Product Trainer
AMAZON
09.2018 - 12.2018
Senior Sales Specialist
MCAFEE
01.2018 - 02.2019
Senior Sales Specialist / Tier 2 Specialist
INTUIT QUICKBOOKS
12.2010 - 09.2018
Technical Support Specialist
SYMANTEC
11.2009 - 12.2010
Customer Care Specialist
HRB
11.2009 - 11.2010
DIPLOMA - CTH LEVEL 3 PROFESSIONAL COOKERY
Apicius Culinary School