JESSA KIAH CATACUTAN
Tarlac,TAR
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Insurance Virtual Assistant Specialist
Ins. Back Office Solution Systems Philippines, Inc
Quezon City
03.2023 - 10.2023
- Providing excellent service to the client and being the best partner in growing their insurance business.
- Monitored emails, organized inboxes, and prioritized messages for supervisors.
- Answered and screened calls to provide information, schedule appointments, and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed diverse range of administrative tasks, ensuring timely preparation and submission of documents and reports.
- Managed filing system, entered data and completed other clerical tasks.
Mobile Sales Representative
IQOR Philippines – SM Clark Angeles
02.2022 - 03.2023
- Providing good quality service, and giving competitive prices and discounts.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Boosted customer satisfaction by promptly addressing inquiries and providing knowledgeable product information.
- Maintained up-to-date knowledge of industry trends and competitor offerings, positioning products strategically in the market.
- Conducted engaging product demonstrations, showcasing features and benefits tailored to individual customer requirements.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
AT&T ISM, Sitel Tarlac Hacienda Luisita
01.2020 - 10.2020
- Responsible for providing customer assistance to the clients of AT&T.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Property Specialist
Megaworld Infinite Manila
The Fort, Bonifacio Global City, Taguig
04.2019 - 08.2019
- Responsible for providing information to the clients on their future real-estate properties.
- Streamlined property management processes for improved efficiency and cost savings.
Technical Support
Hughesnet, Sutherland Global Services
San Isidro
10.2017 - 03.2018
- Provide technical support to the customers of Hughesnet: from product inquiries to technical issues.
- Improved customer satisfaction by providing efficient technical support for hardware-related issues.
- Provided technical support to end-users, ensuring smooth operations and minimal downtime.
- Increased client satisfaction by providing timely technical support and addressing customer concerns efficiently.
Education
Bachelor of Science - Technology & Livelihood Education
Tarlac State University
Tarlac City, Province Of Tarlac, Philippines2017
Skills
- Customer service
- Data entry
- Microsoft Office
- Document preparation
- Attention to detail
- Problem-solving
- Multitasking and organization
- Team collaboration
- Email management
- Administrative support
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Customer support
Timeline
Insurance Virtual Assistant Specialist
Ins. Back Office Solution Systems Philippines, Inc
03.2023 - 10.2023
Mobile Sales Representative
IQOR Philippines – SM Clark Angeles
02.2022 - 03.2023
Customer Service Representative
AT&T ISM, Sitel Tarlac Hacienda Luisita
01.2020 - 10.2020
Property Specialist
Megaworld Infinite Manila
04.2019 - 08.2019
Technical Support
Hughesnet, Sutherland Global Services
10.2017 - 03.2018
Bachelor of Science - Technology & Livelihood Education
Tarlac State University