Jessa Vicoy

Program Ready Trainer

• Facilitated constructive feedback sessions with trainees, promoting open communication and continuous improvement opportunities.
• Managed multiple concurrent projects while maintaining attention to detail and meeting established deadlines within budget constraints.
• Developed strong relationships with program participants, offering ongoing support and resources throughout their learning journey.
• Enhanced program effectiveness by developing and implementing comprehensive training modules for new staff.
• Streamlined administrative processes related to training coordination, resulting in increased efficiency and reduced costs.
• Conducted assessments of individual skill gaps prior to training commencement, allowing for more targeted instruction methods tailored to specific needs.
• Improved trainee retention rates by designing engaging and relevant course materials tailored to participant needs.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Answered customer questions about sizing, accessories, and merchandise care.