MARY GRACE ALBARICO
6000
Summary
With a proven track record at CONCENTRIX CEBU, I excel in delivering tailored training and providing exceptional customer service. My expertise in troubleshooting and software updates, combined with a knack for enhancing trainee satisfaction through adaptive teaching methods, showcases my ability to meet and exceed employer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Ready Trainer
CONCENTRIX CEBU
10.2023 - Current
- Conducted assessments of individual skill gaps prior to training commencement, allowing for more targeted instruction methods tailored to specific needs.
- Increased trainee satisfaction ratings by continuously updating training content based on feedback and industry trends.
- Facilitated constructive feedback sessions with trainees, promoting open communication and continuous improvement opportunities.
- Delivered high-quality training sessions with a focus on real-world application and hands-on learning experiences.
- Adapted teaching techniques according to different learning styles of attendees enabling better understanding.
- I trained Mailchimp Scaled Onboarding, Mailchimp Customer Success Advisor, QuickBooks Online Australia, and ROW (Region of Operations).
Technical Support Representative
CONCENTRIX CEBU
07.2016 - 10.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- I have supported online payroll services in Australia for over 7 years and have completed various training programs in QuickBooks, including QuickBooks Self-Employed, QuickBooks Time, QuickBooks Online Accountant, and QuickBooks for Small Business.
Education
Master of Arts - ADMINISTRATION AND SUPERVISION
CEBU TECHNOLOGICAL UNIVERSITY
Cebu City, Province Of Cebu, Philippines07-2026
Bachelor of Science - Education
VISAYAS STATE UNIVERSITY
Baybay, Province Of Leyte, Philippines05-2015
Skills
- Virtual training
- Training delivery
- Computer back up management
- Case management
- Software update installation
- Application installation
- Troubleshooting proficiency
- Customer service expert
- MS Word, Excel and PowerPoint,CANVA
Certification
QUICKBOOKS ONLINE ACCOUNTANT CERTIFIED
Timeline
Program Ready Trainer
CONCENTRIX CEBU
10.2023 - Current
Technical Support Representative
CONCENTRIX CEBU
07.2016 - 10.2023
Master of Arts - ADMINISTRATION AND SUPERVISION
CEBU TECHNOLOGICAL UNIVERSITY
Bachelor of Science - Education
VISAYAS STATE UNIVERSITY
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