Jesica Ramirez
Tayug, Province Of Pangasinan
Summary
Dynamic professional with a proven track record in e-commerce and customer service, notably with Foundever, Philippines. Expert in leveraging computer literacy and critical thinking to enhance customer satisfaction and event ticketing efficiency. Skilled in multitasking and maintaining meticulous records, achieving significant improvements in operational outcomes.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Ticket Puller / Ticket Broker Assistant
Private Employers
Tayug, Province Of Pangasinan
06.2024 - 12.2024
- Experience in Ticket Pulling for various events such as Concerts, Theatre, Sports, etc.
- Familiarity with Ecommerce platforms such as Ticketmaster, Live Nation, AXS, Seatgeek, Stubhub, Vividseats, and other ticket selling websites.
- Creating accounts to be use in purchase and matching this accounts with different proxies to be able to enter ticketing websites faster than normal.
- Signing up to presales for music concerts, theatre plays, comedy, and sport events.
- Researching for good events to pull tickets from.
- Organizing and maintaining trackers such as Sheets for different tasks/events.
- Monitoring events for possible drops.
Customer Care Representative
Foundever, Philippines (formerly SITEL)
Tarlac, Province Of Tarlac
08.2023 - 05.2024
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor of Science - Psychology
Urdaneta City University
Urdaneta, Province Of Pangasinan, Philippines 08.2019 - 08.2023
Skills
Maintaining records
Computer Literacy
Time Management & Multitasking
Attention to Detail
Problem Resolution
Communication Skills
Critical Thinking Skills
References
Princess Phobecare Balana
+63 956 563 994
Lady Jean De Gracia
+63 951 101 9031
Timeline
Ticket Puller / Ticket Broker Assistant
Private Employers
06.2024 - 12.2024
Customer Care Representative
Foundever, Philippines (formerly SITEL)
08.2023 - 05.2024
Bachelor of Science - Psychology
Urdaneta City University
08.2019 - 08.2023
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