JEROME H. ROMERO

Administrative Crew/Dining Crew/SMART Marketing Crew (Events & Large Orders)/Counter Crew /Window 1 Cashier

• Managed daily cash fund distribution to cashiers, ensuring all registers had sufficient change.
• Prepared and deposited daily earnings to the bank, reconciling sales reports for accuracy.
• Assisted in monitoring cashier transactions, verifying discrepancies, and safeguarding store revenue.
• Maintained organized records of cash flow, petty cash, and financial documentation.
• Ensured a clean and welcoming dining area by promptly clearing tables, sanitizing surfaces, and restocking condiments.
• Provided friendly assistance to customers, addressing inquiries and ensuring a pleasant dining experience.
• Booked and coordinated large orders (e.g., birthdays, company events) and ensured timely preparation.
• Assisted in party setups, including decorations, food arrangements, and guest coordination.
• Hosted children’s parties, engaging guests with games, prizes, and a lively Jollibee experience.
• Took customer orders accurately and efficiently, providing menu recommendations when needed.
• Coordinated with kitchen staff to ensure timely food preparation and order fulfillment.
• Processed cash transactions with precision, maintaining proper cash handling procedures.
• Issued receipts, handled refunds/exchanges, and balanced the cash register at the end of shifts.
• Enhanced customer satisfaction by providing efficient and friendly service.
• Prepared food items accurately and quickly, adhering to strict food safety guidelines.

• Assisted in verifying client documents (e.g., driver’s licenses, vehicle registrations) for policy applications.
• Answered multi-line phone system and enthusiastically greeted callers.
• Greeted visitors, answered inquiries, and directed clients to appropriate departments (e.g., claims, underwriting).
• Maintained daily report documents, memos and invoices.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs
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Dining Crew

• Maintained dining area cleanliness by promptly clearing and sanitizing tables
• Ensured proper stock of utensils, condiments, and trays at all stations
• Provided quick assistance to customers for a pleasant dining experience

SMART Marketing Crew (Events & Large Orders)

• Booked and coordinated large orders (e.g., birthdays, company events) and ensured timely preparation.
• Assisted in party setups, including decorations, food arrangements, and guest coordination.
• Hosted children’s parties, engaging guests with games, prizes, and a lively Jollibee experience.

• Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
• Assisted customers by escorting and placing grocery bags in vehicles.
• Maintained customer satisfaction by assisting with carrying out goods.
• Provided excellent customer service by addressing inquiries and assisting with locating products.
• Worked together with cashiers to guarantee customer satisfaction.