Danielle Onella
San Mateo, Province Of Rizal,RIZ
Summary
Adept in conflict resolution and customer relationship management. Excelled in enhancing customer satisfaction and achieving performance goals, demonstrating exceptional communication and negotiation skills. Maintained compliance and high service standards, driving positive outcomes and repeat business. Ambitious Collections Representative with 2 years and counting of experience. Highly skilled in follow-ups, managing accounts and probing techniques. Work well independently or as part of team.
Overview
5
5
years of professional experience
Work History
Service Crew
McDonald's
10.2019 - 06.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Collections Representative
Quantrics Inc.
09.2021 - Current
- Achieved performance goals on consistent basis.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Tourism Operations - Senior High School
STI Academic Center Cubao
Cubao, Metro Manila, Philippines 04.2001 -
Bachelor of Science - Tourism Management
Pamantasan Ng Lungsod Ng Marikina
Marikina City, Metro Manila, Philippines 04.2001 -
Skills
Goal-Oriented
Team Player
Negotiation
Active listening abilities
Account Review
Conflict resolution techniques
Issue investigation
Excellent Communication
Decision-Making
Time Management
Attention to Detail
Customer Relationship Management
Timeline
Collections Representative
Quantrics Inc.
09.2021 - Current
Service Crew
McDonald's
10.2019 - 06.2020
Tourism Operations - Senior High School
STI Academic Center Cubao
04.2001 -
Bachelor of Science - Tourism Management
Pamantasan Ng Lungsod Ng Marikina
04.2001 -