Jerome Armada
NASUGBU
Summary
Experienced Inside Sale Representative with a strong background in lead generation and pipeline management, currently working at Freelance Real Estate VA. Demonstrated expertise in technical product knowledge and customer service through roles such as Senior Technical Advisor Level 3 for APPLE Products
Overview
14
14
years of professional experience
Work History
Freelance Real Estate VA
Inside Sale Rep/Lead Generation/ Cold Caller
01.2022 - Current
- In charge of lead generation and adding qualified leads to the sales funnel by doing outbound calls or SMS
- Conduct cold calls to potential property sellers to identify motivated sellers and properties that fit our investment criteria
- Adapt and customize scripts to suit different audiences and specific property situations
- Accurately record all call details, prospect information, and follow-up actions in our CRM system (ReiSift,Calltools,BatchDialer,Podio,GoHighLevel,HubSpot,etc.)
- Provide regular reports on call activity, lead generation, and conversion rates.
Senior Technical Advisor Level 3 for APPLE Products
Concentrix Et on
10.2017 - 10.2021
- - Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues
- - Provided technical support for end-users and resolved escalated technical Issues
Customer Service Representative and Tech Support
STARTEK Frontera Verde
08.2015 - 09.2017
- - Provided telephone, email, and web-based customer service support, resulting in decrease in customer response time
Technical Support Representative for Sony Video and Sound
Sykes Asia Inc.
05.2014 - 06.2015
- - Provided technical support for end-users and resolved escalated technical Issues
Technical Support Representative for Dish Network
SYNNEX-Concentrix Corp
11.2011 - 01.2014
- - Diagnosed and resolved complex technical issues for customers, resulting in a reduction of after-hours support calls
Education
Bachelor of Science - Office Administration
Polytechnic University of The Phil.
Manila,PH05.2011
Skills
- - Technical product knowledge
- - Customer Service
- - Pipeline Management
- - Lead generation
Timeline
Freelance Real Estate VA
Inside Sale Rep/Lead Generation/ Cold Caller
01.2022 - Current
Senior Technical Advisor Level 3 for APPLE Products
Concentrix Et on
10.2017 - 10.2021
Customer Service Representative and Tech Support
STARTEK Frontera Verde
08.2015 - 09.2017
Technical Support Representative for Sony Video and Sound
Sykes Asia Inc.
05.2014 - 06.2015
Technical Support Representative for Dish Network
SYNNEX-Concentrix Corp
11.2011 - 01.2014
Bachelor of Science - Office Administration
Polytechnic University of The Phil.
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