Jermeine Jorge Maximo

• Lead employer branding initiatives across LinkedIn, JobStreet, and Indeed, including job postings and campaign management.
• Create and execute content marketing strategies to strengthen employer brand presence and attract candidates.
• Produce engaging social media content (TikTok, Instagram, Facebook) aligned with current trends and recruitment campaigns.
• Plan, shoot, and edit short-form videos (e.g., TikTok/Reels) to increase audience engagement and brand visibility.
• Develop creative content calendars and ensure consistent brand messaging across all platforms.
• Design marketing collaterals for digital campaigns, presentations, and recruitment initiatives.
• Represent the company at career fairs and recruitment events to promote the employer brand and attract talent.
• Plan and execute recruitment events and activities to generate applicant leads.
• Conduct candidate sourcing and lead generation to support hiring requirements.
• Perform competitive market analysis and recruitment research to identify trends and optimize strategies.
• Prepare and analyze monthly sourcing and recruitment reports (e.g., sourcing statistics and applicant insights).
• Collaborate with IT and Marketing/Communications teams to manage internal job postings and update the company careers page.
• Develop content for Talent Acquisition newsletters and other recruitment communication materials.
• Build partnerships with universities and support employee engagement and internal communications initiatives.
• Conduct candidate sourcing, screening, and interviews to assess qualifications, experience, and role suitability.
• Manage the end-to-end offer process, including extending job offers, preparing employment contracts, and coordinating pre-employment and onboarding requirements to ensure a seamless candidate experience.

People Management

• Supported people management initiatives through performance coaching, employee development, and team coordination.
• Mentored and supervised HR Assistants, providing coaching on recruitment processes and supporting day-to-day team operations.

Recruitment & Talent Acquisition

• Managed end-to-end recruitment for Store Operations and Head Office roles.
• Managed interview scheduling and candidate communications to ensure an efficient and positive recruitment experience.
• Managed the job offer process and coordinated pre-employment and onboarding requirements for successful candidates.

HR Operations

• Collected and verified payroll-related information, including bank account details, attendance, and required documentation for new hires.
• Maintained and updated HR databases, employee records, and new hire information to ensure data accuracy and compliance.
• Maintained and managed employee 201 files and personnel records.
• Responded to employee inquiries regarding benefits, policies, and entitlements.

Learning & Development

• Developed training and onboarding materials to support new employee integration.
• Conducted new hire orientations and supported onboarding processes.
• Coordinated employee training and development programs to support learning and performance.

Performance Management

• Monitored probationary employee performance and regularization evaluations.
• Supported performance management by processing employee promotions and maintaining related documentation.

Employee Engagement

• Led employee engagement and retention initiatives.
• Conducted employee surveys and implemented engagement action plans.
• Organized regular company events and recognition programs to foster a positive workplace culture.
• Prepared and sent daily HR updates and internal communications to employees.
• Conducted exit interviews and offboarding

HR Analytics & Reporting

• Prepared HR reports on hiring, attrition, and workforce metrics.
• Prepared and analyzed HR reports on attrition, retention, and workforce metrics.

• Led end-to-end recruitment for 80+ positions, successfully hiring talent across Client Services, Accounting & Finance, Graphic Design, Sales, Marketing, C-Level Executives, and other business functions for US-based clients.
• Developed and executed strategic sourcing initiatives through job boards, talent databases, employee referrals, networking, job fairs, and various online recruitment platforms.
• Partnered closely with hiring managers to understand workforce needs, define job requirements, and develop effective recruitment strategies.
• Conducted structured behavioral and competency-based interviews, discussing work experience, role expectations, compensation, and benefits.
• Coordinated interview scheduling between candidates, hiring managers, and US-based clients, ensuring a seamless recruitment experience.
• Assessed candidate suitability and presented qualified shortlists with hiring recommendations to stakeholders.
• Negotiated employment offers, prepared offer letters and employment contracts, and successfully closed candidates by effectively communicating the company's culture, value proposition, and benefits.
• Maintained consistent candidate communication by providing application updates, addressing inquiries, and ensuring a positive candidate experience throughout the hiring process.
• Conducted background and reference checks to verify candidate qualifications and support informed hiring decisions.
• Managed candidate progress throughout the recruitment process until their first-day orientation.

• Handled recruitment for multiple accounts across Healthcare, Bilingual, Financial, IT, and Customer Service roles.
• Managed the end-to-end recruitment process, including sourcing, screening, interviewing, and endorsing qualified candidates.
• Conducted initial, behavioral, and competency-based interviews to assess communication skills, experience, and role suitability.
• Conducted final interviews to evaluate technical competencies and cultural fit.
• Maintained candidate records and updated statuses in the Applicant Tracking System (ATS) throughout the recruitment lifecycle.
• Communicated job details to candidates, including role requirements, compensation, benefits, and work arrangements.
• Collaborated with hiring managers through calibration meetings to align hiring requirements, recruitment targets, and expectations.
• Endorsed qualified candidates to hiring managers for final evaluation and hiring decisions.
• Sourced candidates through multiple recruitment channels.
• Organized and promoted live hiring events to attract qualified applicants, strengthen the talent pipeline, and increase candidate engagement.
• Represented the company at career fairs and recruitment events to attract qualified talent

• Conduct thorough investigation and validation of customer disputes using internal systems and documentation
• Perform back-office support functions with no direct customer interaction, focusing on case resolution and data accuracy
• Process and resolve a high volume of cases daily while maintaining quality and turnaround time standards
• Consistently meet and exceed productivity targets, handling an average of 100 cases per day

• Greet and welcome guests in a professional and courteous manner upon arrival
• Handle incoming calls and efficiently direct them to the appropriate department based on guest needs
• Manage guest check-ins and provide relevant information about services and facilities
• Maintain cleanliness and organization of the front desk area in accordance with hotel standards
• Demonstrate cultural sensitivity and adaptability when dealing with diverse international guests
• Uphold brand standards and deliver service excellence consistent with international hospitality expectations