Hi, I’m
Jerickson Borja
Trece Martires City ,Philippines
Summary
Detail-oriented Watch Commander and Dispatcher with strengths in client relationship management and team coordination. Manages incident reporting and documentation processes to uphold service standards. Focused on fostering positive interactions and resolving client concerns proactively, contributing to overall satisfaction and security.
Overview
9
years of professional experience
Work History
Upland Security GroupCalifornia, USA
Watch Commander / Dispatcher – Security Operations
01.2024 - 01.2026
Job overview
- Dispatched officers to respond to resident complaints, emergencies, and suspicious activities.
- Supervised security guards, ensuring compliance with client directives and proper reporting.
- Coordinated shift coverage, filling absences to maintain property security.
- Managed calls, texts, and emails from clients, guards, and residents to resolve issues promptly.
- Acted as liaison with clients, property managers, operations team, and field supervisors.
- Oversaw hourly activity logs and incident reports for accuracy and completion.
- Documented incidents, guard activities, vehicle status, and equipment functionality.
- Reported operational and maintenance issues to management for timely resolution.
Inspiro - DISH TVMakati City, Manila, Philippines
Sales and Retention Specialist
12.2022 - 12.2023
Job overview
- Built rapport with customers, fostering lasting relationships that enhanced customer lifetime value.
- Monitored competitor activity, adjusting sales tactics to secure a competitive advantage.
- Developed promotional offers and discounts to stimulate customer engagement.
- Reduced waste by offering special prices on goods nearing expiry dates.
Alorica - DoorDashPasay City, Manila, Philippines
Customer Service Representative
08.2019 - 03.2022
Job overview
- Engaged with customers to better understand needs and deliver excellent service.
- Enhanced customer engagement and satisfaction by consistently delivering exceptional service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Resolved complaints through calm, clear communication and effective problem-solving.
- Addressed customer concerns, escalating major issues to supervisor when necessary.
Schneider ElectricCavite , Philippines
Production Worker
08.2018 - 08.2019
Job overview
- Monitored item quality throughout production stages to minimise errors.
- Counted finished products to ensure accurate order fulfilment and timely shipment.
- Loaded and unloaded items from machines and conveyors.
- Maintained clean and organised work area to support safety and efficiency.
- Cleaned machinery to maintain good health and hygiene standards.
Bonchon Cavite , Philippines
Service Crew Member
07.2017 - 08.2018
Job overview
- Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.
- Maintained high standards of hygiene, regularly cleaning and sanitising tables, counters, and service areas.
- Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
- Greeted customers with a warm and friendly welcome when entering the establishment.
- Delivered food and drinks to customers promptly when required by bar or kitchen staff.
- Trained new staff members, imparting knowledge of service protocols and customer interaction techniques.
Education
Far East Asia Pacific Institute of Science and Tec
Diploma of Higher Education from Hotel and Restaurant Management
2017
Skills
- Incident reporting
- Emergency response
- Client relationship management
- Team coordination
- Shift management
- Dispatch operations
- Activity documentation
- Customer Service
- Watch duty management
Education
other
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Watch Commander / Dispatcher – Security Operations
Upland Security Group
01.2024 - 01.2026
Sales and Retention Specialist
Inspiro - DISH TV
12.2022 - 12.2023
Customer Service Representative
Alorica - DoorDash
08.2019 - 03.2022
Production Worker
Schneider Electric
08.2018 - 08.2019
Service Crew Member
Bonchon
07.2017 - 08.2018
Far East Asia Pacific Institute of Science and Tec
Diploma of Higher Education from Hotel and Restaurant Management