Jerickson Borja

Trece Martires City ,Philippines

Summary

Detail-oriented Watch Commander and Dispatcher with strengths in client relationship management and team coordination. Manages incident reporting and documentation processes to uphold service standards. Focused on fostering positive interactions and resolving client concerns proactively, contributing to overall satisfaction and security.

Overview

years of professional experience

Work History

Watch Commander / Dispatcher – Security Operations

Upland Security Group

California, USA

01.2024 - 01.2026

Dispatched officers to respond to resident complaints, emergencies, and suspicious activities.
Supervised security guards, ensuring compliance with client directives and proper reporting.
Coordinated shift coverage, filling absences to maintain property security.
Managed calls, texts, and emails from clients, guards, and residents to resolve issues promptly.
Acted as liaison with clients, property managers, operations team, and field supervisors.
Oversaw hourly activity logs and incident reports for accuracy and completion.
Documented incidents, guard activities, vehicle status, and equipment functionality.
Reported operational and maintenance issues to management for timely resolution.

Sales and Retention Specialist

Inspiro - DISH TV

Makati City, Manila, Philippines

12.2022 - 12.2023

Built rapport with customers, fostering lasting relationships that enhanced customer lifetime value.
Monitored competitor activity, adjusting sales tactics to secure a competitive advantage.
Developed promotional offers and discounts to stimulate customer engagement.
Reduced waste by offering special prices on goods nearing expiry dates.

Customer Service Representative

Alorica - DoorDash

Pasay City, Manila, Philippines

08.2019 - 03.2022

Engaged with customers to better understand needs and deliver excellent service.
Enhanced customer engagement and satisfaction by consistently delivering exceptional service.
Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Resolved complaints through calm, clear communication and effective problem-solving.
Addressed customer concerns, escalating major issues to supervisor when necessary.

Education

Diploma of Higher Education - Hotel and Restaurant Management

Far East Asia Pacific Institute of Science and Tec

Cavite, Philippines

2017

Skills

Incident reporting
Emergency response
Client relationship management
Team coordination
Shift management

Dispatch operations
Activity documentation
Customer Service
Watch duty management

Timeline