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Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With over 8 years of customer service experience and 2 years' experience providing 2nd level technical support on VPN technology, data management, troubleshooting and addressing user concerns. Paying great attention to detail and a dedication to technical improvement to each job and resolves problems quickly on first call.
Is now seeking position with a stable and reputable company to utilize my technical and customer service skills to contribute to the overall success of the company.

Technical Support Specialist with experience in Software development.
Hands on experience with Azure Subscriptions, resource groups, database migrations, backups and restorations.


Strategically-minded and customer-oriented Network Engineer with 1+ YoE, eager to join MS to help monitoring, optimize and determine a proper fix for the company's Voice Network.

In a previous role I have monitored the Network, in such position I learnt to work along with the different Stakeholders, Service Providers, Vendors as well as to arrange for onsite support/replacement in a timely manner, operating a Ticketing System in which all Tshooting steps/efforts made were logged.


  Hard-working, organized and meticulous employee with Extensive experience in customer service.
  Enthusiastic Team Player always ready to guide the Team to achieve company goals.
  Successful at managing multiple priorities with a positive attitude.
  Willingness to take on added responsibilities.



Experienced Technical Support Tier II with over 3 years of experience in secure Internet services. Excellent reputation for resolving problems and improving customer satisfaction.

Customer service with over 7 years of successful experience in sales and technical support. Recognized consistently for performance excellence and contributions to success in telecommunications industry. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Jericho M. Magno

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Technical Support

Freelance Data Entry Specialist

Office Staff

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Bachelor of Science - Information System

Secondary Education - undefined

FELIZARDO C. LIPANA NATIONAL HIGHSCHOOL - undefined

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Freelance Data Entry Specialist

Office Staff

Technical Support

Bachelor of Science - Information System

Secondary Education - undefined

FELIZARDO C. LIPANA NATIONAL HIGHSCHOOL - undefined

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