Summary
Overview
Work History
Education
Skills
Birthdate
Interests
Timeline
Generic
GERMAINE VISALES

GERMAINE VISALES

Customer Service Representative
Cagayan de Oro City

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, while maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Technical Support

T-Mobile - Teleperformance Philippines
05.2024 - Current
  • 1 YEAR
  • Provided technical support and troubleshooting expertise, minimizing downtime and maintaining productivity levels.
  • Provided technical support to customers experiencing difficulties with their mobile devices or services.

Account Care Support

T-Mobile - Teleperformance Philippines
08.2022 - 05.2024
  • 2 YEARS
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.

Education

Junior Highschool -

Liceo de Cagayan University

Senior Highschool - undefined

Cagayan de Oro College

College - Political Science And Government

Liceo De Cagayan University
Cagayan De Oro, Province Of Misamis Oriental, Philippines
04.2001 -

Skills

First-Tier Technical Support

Birthdate

11/05/03

Interests

READING NOVELS
WRITING
PHOTO EDITING
PHOTOSHOOT
MODELING
PUBLIC SPEAKING
POETRY
DANCING

Timeline

Technical Support

T-Mobile - Teleperformance Philippines
05.2024 - Current

Account Care Support

T-Mobile - Teleperformance Philippines
08.2022 - 05.2024

College - Political Science And Government

Liceo De Cagayan University
04.2001 -

Senior Highschool - undefined

Cagayan de Oro College

Junior Highschool -

Liceo de Cagayan University

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GERMAINE VISALESCustomer Service Representative