Jeraldin Gestopa
Davao city
Summary
Highly motivated and empathetic professional with a proven track record of delivering exceptional customer service. Skilled in understanding customer needs, resolving conflicts, and providing effective solutions. Adept at building strong, lasting relationships with clients to drive satisfaction and loyalty. Known for reliability, proactive problem-solving, and a strong ability to meet both customer and organizational goals. Committed to fostering positive customer experiences and contributing to team success through excellent communication and service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dropshipping Stores
04.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure
- Handled escalated chat/emails efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled Disputes/Chargebacks on PayPal and Shopify
- Managed social media platforms
Onboarding Specialist/Customer Support
Wefulfil Dropshipping
10.2022 - 03.2024
- Facilitated the seamless onboarding of clients interested in conducting business with the company
- Leveraging comprehensive procedures
Script Writer/Programmer
Always Answer
01.2022 - 12.2022
- Developed and automated scripts to streamline processes, aiding agents in navigating tasks with ease
Virtual Assistant/Customer Support
VLBPO
01.2021 - 12.2022
- Monitored emails, organized inboxes, and prioritized messages for clients
- Conferred with customers by telephone, chat or email to provide information
Customer Support/Subject Matter Expert
VXI Global Holdings
08.2017 - 12.2021
- Enhanced equipment operation through diligent monitoring, diagnostics, and maintenance procedures
- Collaborated effectively with multidisciplinary teams during new product rollouts, addressing inquiries
Education
Bachelor of Science - Information Technology
Holy Child College pf Davao
04.2015
Skills
- Shopify
- Ecommerce
- Freshdesk
- Intercom
- Zendesk
- CRM
- Shipstation
- Clickups
- Salesforce
- Microsoft Applications
- Social Media Platforms
- Dropshipping
- Product Research
- Lead Generation
- Customer service
- Script formatting and proofreading
- Software knowledge
- CRM management
- Data entry
- Microsoft Excel
Hobbies and Interests
- Adventure
- Internet Surfing
- Singing
- Writing
- Watching Movies
- Sports or Fitness Activities
Personal Information
- Date of Birth: 11/26/92
- Nationality: Filipino
- Marital Status: Married
Passionate about traveling and exploring new cultures.
I’m passionate about traveling because it allows me to experience new cultures, broaden my perspectives, and continuously learn from diverse environments and people.
Timeline
Customer Service Representative
Dropshipping Stores
04.2024 - 02.2025
Onboarding Specialist/Customer Support
Wefulfil Dropshipping
10.2022 - 03.2024
Script Writer/Programmer
Always Answer
01.2022 - 12.2022
Virtual Assistant/Customer Support
VLBPO
01.2021 - 12.2022
Customer Support/Subject Matter Expert
VXI Global Holdings
08.2017 - 12.2021
Bachelor of Science - Information Technology
Holy Child College pf Davao
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