Hi, I’m
Dominique Michelle Cabañog
Customer Service Representative
Davao City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
years of professional experience
15
years of post-secondary education
Work History
Routine Wellness Inc.
Customer Service Representative
11.2021 - 02.2025
Job overview
- Company Overview: San Francisco, California, USA
- Answers inquiries and post-purchase feedback via email, chat, and social media platforms such as Facebook and Instagram
- Addresses customer complaints and issues in a calm and friendly manner
- Contributes to the improvements of the products by passing along customer feedback and suggestions to the team
- San Francisco, California, USA
Clean People
Customer Service Representative (Seasonal Hire)
10.2023 - 12.2023
Job overview
- Company Overview: San Francisco, California, USA
- Answers inquiries and post-purchase feedback through email
- Addresses customer complaints and issues by providing the best solution to their needs
- San Francisco, California, USA
Offsourcing Philippines Inc.
Customer Service Representative
02.2017 - 05.2021
Job overview
- Company Overview: Ground Floor Tavera Business Center Padro de Tavera St. Brgy. 9-A, Davao City
- Provides great customer service to the consumers
- Sends out emails to the customers
- Tracks own daily and weekly productivity
- Manages a team of four people and conducts one-on-one coaching and weekly team meetings
- Ground Floor Tavera Business Center Padro de Tavera St. Brgy. 9-A, Davao City
Alphabet Soup Inc.
Brand Ambassador and Negotiator
08.2016 - 01.2017
Job overview
- Company Overview: GSIS Heights, Davao City
- Promotes the said brand
- Gives out samples of the product
- Conducts interviews and surveys in the locality
- Documents the sampling event
- Negotiates with colleges and universities to conduct a sampling event
- GSIS Heights, Davao City
KGB Philippines Inc.
Customer Service Representative
05.2016 - 07.2016
Job overview
- Company Overview: Sta. Rosa, Laguna
- Assesses the concerns of the prepaid users and provides the best resolution
- Conducts basic troubleshooting for customers through phone call
- Sta. Rosa, Laguna
Kids on Board Achievement Center
Assistant Preschool Teacher
11.2015 - 04.2016
Job overview
- Company Overview: Laguna Bel Air 2, Sta. Rosa Laguna
- Assists the Preschool teacher during class
- Creates weekly activities for the students
- Evaluates each student’s performance
- Conducts tutorial classes for elementary students
- Laguna Bel Air 2, Sta. Rosa Laguna
IAC Consulting Inc.
Data Encoder
05.2015 - 04.2016
Job overview
- Company Overview: Tower 7 Bonifacio Global City, Makati
- Records all payroll information and bank transactions
- Makes a soft copy of the scanned documents
- Do bank transactions such as deposits and withdrawals
- Purchase supplies for the office
- Tower 7 Bonifacio Global City, Makati
Education
Center For Early Childhood Care & Development Inc.Manila
Bachelor of Science from Early Childhood Education
04.2001 - 01.2016
Philippine Women’s College of Davao
BS from Marketing Management
St. Augustine International School
St. Augustine International School
Skills
Shopify
WooCommerce
HelpScout
Gorgias
ShipStation
ShipMonk
Stripe
Customer service
Problem-solving
Active listening
Product knowledge
Job Qualifications
- Literate in customer service tools such as Shopify, WooCommerce, HelpScout, Gorgias, ShipStation, ShipMonk, Stripe, and PayPal
- Excellent interpersonal communication skills
- Productive and reliable
- Leadership skills
- Can work with less supervision
- Ability to work under pressure
- Adaptable in a new work environment
- Open for areas of improvements
Personal Information
- Age: 28
- Date of Birth: 02/12/97
- Nationality: Filipino
- Marital Status: Single
- Place of Birth: Davao City
Timeline
Customer Service Representative (Seasonal Hire)
Clean People
10.2023 - 12.2023
Customer Service Representative
Routine Wellness Inc.
11.2021 - 02.2025
Customer Service Representative
Offsourcing Philippines Inc.
02.2017 - 05.2021
Brand Ambassador and Negotiator
Alphabet Soup Inc.
08.2016 - 01.2017
Customer Service Representative
KGB Philippines Inc.
05.2016 - 07.2016
Assistant Preschool Teacher
Kids on Board Achievement Center
11.2015 - 04.2016
Data Encoder
IAC Consulting Inc.
05.2015 - 04.2016
Center For Early Childhood Care & Development Inc.
Bachelor of Science from Early Childhood Education
04.2001 - 01.2016
Philippine Women’s College of Davao
BS from Marketing Management
01.2020
St. Augustine International School
St. Augustine International School
01.2013