Jenzel Carl Rivera
Pasig City
Summary
Positive, tech-savvy, and adaptable, with natural aptitude for problem-solving and technology. Well-versed in fundamental computer operations and software applications, with hands-on skills in troubleshooting. Committed to leveraging tech skills to enhance user experiences and support team objectives.
Offering strong analytical abilities and passion for technology, ready to learn and grow in dynamic environment. Brings foundational understanding of computer systems and software applications, with ability to quickly grasp new concepts. Ready to use and develop problem-solving and technical skills in Tech Support role.
Overview
2
2
years of professional experience
Work History
Cloud Tech Support
Accenture
02.2023 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Pamantasan Ng Lungsod Ng Pasig
12-B Alcalde Jose, Pasig, 1600 Metro Manila07-2022
Skills
- Customer service
- Problem-solving
- Video editing
- Photo editing
- Software installation
- Computer troubleshooting
- Computer proficiency
- Customer and Service-oriented
Additional Information
- Basic Occupational Safety and Health
- The Fundamentals of Information Security System
- Electronics Engineering Innovation Through Web Development and Software and Hardware Integration
Languages
English
Upper intermediate (B2)
Timeline
Cloud Tech Support
Accenture
02.2023 - Current
Bachelor of Science - Electrical, Electronics And Communications Engineering
Pamantasan Ng Lungsod Ng Pasig
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