Alfredo T. Guiza III
Victorias City
Summary
To build a successful career in a reputable organisation that values integrity and offers opportunities for growth and personal development. I aim to leverage my training and skills to contribute meaningfully to the company’s success while continuously enhancing my professional capabilities.
Overview
10
10
years of professional experience
Work History
SW/App/Cloud Tech Support Associate – Technology Expense Management Specialist (SME)
Accenture Inc.
10.2022 - Current
- Managed incident tickets, resolving user concerns and ensuring timely issue closure to enhance user satisfaction.
- Managed customer communications via email and calls regarding device returns, service loss, defective devices, and international plan requests, ensuring clear resolution paths.
- Collaborate with US and Canadian service providers to process requests efficiently.
- Prepared monthly reports on device activations and compliance monitoring, issuing reminders to mitigate potential penalties.
- Generate reports on corporate line transfers to personal accounts, ensuring timely completion to minimize costs.
- Performed proactive follow-ups via phone and email to expedite requests.
- Assist employees in managing company-owned assets (mobile phones, tablets, MiFi) with compliance and professionalism.
- Core Skills: Incident & Request Management | Reporting & Compliance | Customer Service | Vendor Collaboration | Process Optimization
Clerk
RM Carrier Corporation
05.2016 - 10.2022
- Provided administrative support by answering calls and emails, conducting applicant interviews, and collecting payments.
- Managed billing for major clients (fuel companies, sugar centrals, corporations) and processed driver travel reimbursements to ensure timely payments.
- Oversaw bank transactions, including deposits and withdrawals for payroll/expenses, while resolving banking issues to maintain financial accuracy.
- Prepared daily materials issue sheets, receiving reports, and purchase orders for trucks, office, and shop supplies.
- Encoded truck tire serial numbers and maintained accurate records.
- Operated office machines (printers, fax, xerox) and utilized Microsoft Office (Word, PowerPoint).
- Supported events through photography, videography, video editing, and CCTV maintenance.
Education
Bachelor of Arts - Interdisciplinary Studies
University of St. La Salle
Bacolod CityHigh School -
Don Bosco Technical Institute
Victorias CityElementary -
Don Bosco Technical Institute
Victorias CitySkills
- Incident & Request Management
- IT service ticketing systems
- Technical support
- Technical troubleshooting
- Device troubleshooting
- Hardware support
- Hardware diagnostics
- Mobile device repair
- Asset management
- Process Optimization
- Mobile device management
- Compliance reporting
- Incident analysis
- Customer Service
- Complaint handling
- Vendor Collaboration
- Knowledge transfer
Languages
Hiligaynon
Tagalog
English
Custom Section
- Orientation and Pre-deployment Seminar
- Internship Program – University of St. La Salle
- Internship Experience – RM Carrier Corporation
- Encoder, Filing of Material Receiving Reports, Daily Insurance Slips, Requisition Issue Slips, and Journal Vouchers
References
- Lavelle Marie M. Pen, Chinabank Branch Cashier, Bacolod City, 09224680889
- Ian Lendle G. Toledo, Test Automation Engineer Analyst, Accenture Inc., 0998563775
- Lynette Panes Loriezo, Operations Manager, GH Foods Inc., (034) 446-0225
Timeline
SW/App/Cloud Tech Support Associate – Technology Expense Management Specialist (SME)
Accenture Inc.
10.2022 - Current
Clerk
RM Carrier Corporation
05.2016 - 10.2022
Bachelor of Arts - Interdisciplinary Studies
University of St. La Salle
High School -
Don Bosco Technical Institute
Elementary -
Don Bosco Technical Institute