Honey Mae Esteller
General Trias,CAV
Summary
Professional with solid experience in support roles, equipped to enhance operational efficiency and customer satisfaction. Skilled in troubleshooting, problem-solving, and providing exceptional service. Strong team player focused on collaboration, adaptability, and achieving high-quality results. Known for reliability and effective communication in fast-paced environments.
Overview
4
4
years of professional experience
Work History
SW/App/Cloud Tech Support Associate
Accenture
01.2023 - 03.2025
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Reduced response times for client issues through effective prioritization and task management.
- Gathered, organized, and input data into Service Now.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
Customer Service Healthcare Representative
Teletech
05.2022 - 01.2023
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Interacted with other insurance companies to verify patient eligibility and benefits.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
- Upheld strict confidentiality standards while managing sensitive patient information according to HIPAA regulations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Customer Service Healthcare Representative
Hinduja Global Solutions
07.2021 - 04.2022
- Obtained patient information to properly record and document demographics and medical histories.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Ensured compliance with industry regulations by staying current on policy updates and implementing necessary changes promptly.
- Upheld strict confidentiality standards while managing sensitive patient information according to HIPAA regulations.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Increased access to healthcare services by assisting with insurance verification and preauthorization processes.
Education
Bachelor of Science - Secondary Education Major in English
University of Makati
Makati City, Metro Manila, Philippines01.2021
High School -
Western Bicutan National High School
Taguig, Metro Manila, Philippines01.2015
Elementary -
Katalicanan Elementary School
Aleosan, North Cotabato01.2010
Skills
- Effective Verbal Communication
- Customer Support Experience
- Conflict Resolution
- Online Client Coordination
- Customer Relationship Management
- Technical Proficiency
- ServiceNow Ticket Management
- IT Support Documentation
- Effective Client Communication
- Fundamental IT Troubleshooting
- Efficient Data Management
- Level 1 Service Desk Support
- Technical Problem Solving
- Data Gathering
- Documentation Proficiency
- Incident Response Management
- SLA Management
- Help Desk Management
- ServiceNow Proficiency
Languages
Tagalog
English
Bisaya
Personal Information
- Age: 27
- Place of Birth: Pampanga
- Citizenship: Filipino
- Emergency Contact: Esteller Kelvin, 09166647429
- Date of Birth: 11/30/97
- Gender: Female
- Marital Status: Married
Timeline
SW/App/Cloud Tech Support Associate
Accenture
01.2023 - 03.2025
Customer Service Healthcare Representative
Teletech
05.2022 - 01.2023
Customer Service Healthcare Representative
Hinduja Global Solutions
07.2021 - 04.2022
Bachelor of Science - Secondary Education Major in English
University of Makati
High School -
Western Bicutan National High School
Elementary -
Katalicanan Elementary School
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