Hi, I’m
Jennylyn Brosas
Customer Service Representative
Quezon City
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
2
years of professional experience
3
years of post-secondary education
2
Certifications
Work History
Concentrix Quezon City
Advisor II
02.2023 - 06.2023
Job overview
- Produced detailed reports outlining key issues and proposed solutions.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Anticipated responses and prepared clear and articulate answers.
- Planned, developed, and implemented strategies to convey information with key decision makers.
AloricaQuezon City
Technical Service Representative
08.2021 - 07.2022
Job overview
- Monitored call queues, call volumes and other performance metrics to detect and rectify weaknesses in response times and measures.
- Prepared product performance reports by collecting data on customer feedback and reported failure rates.
AloricaQuezon City
Customer Service Representative
03.2021 - 07.2021
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Polytechnic University of The Philippines Sta. Mesa Manila
Undergraduate from Bachelor of Science in Accountancy
06.2012 - 08.2015
Skills
Career planning
undefinedCertification
Basic Korean Language and Culture Training - [11/2022-01/2023]
Timeline
Advisor II
Concentrix
02.2023 - 06.2023
Basic Korean Language and Culture Training - [11/2022-01/2023]
11-2022
Technical Service Representative
Alorica
08.2021 - 07.2022
Customer Service Representative
Alorica
03.2021 - 07.2021
Contact Center Services NC II [12/2020-01/2021]
12-2020
Polytechnic University of The Philippines
Undergraduate from Bachelor of Science in Accountancy
06.2012 - 08.2015
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