Fatima T. Navarro

I am currently looking for a job that can fulfill and impart more knowledge in terms of call handling and provide a direct resolution to customers inquiries. Moreover, I would like to work with other professionals to improve my skills on how to respond and understand one’s problem which will allow me to further contribute in this industry. Been from my previous job for almost five years. One year in a half voice, the rest of the years non-voice/taking chats and back to voice. Also part of the team who works/reads inventories. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving.

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Being a top agent for the month of November and December last year.

Certificate of Completion and Training - [Top Performer for the whole wave garnering 100 First call resolution and IR-Yes]-Nesting