Work Preference

Summary

Overview

Work History

Education

Skills

Timeline

Open To Work

JENNIFER P. DECIERDO

Taguig, Metro Manila

Work Preference

Desired Job Title

Senior Fraud and Claim Operations RepresentativeCustomer Service AssociateCustomer Service RepresentativeDining Host/Receptionist

Work Type

Full TimePart Time

Location Preference

RemoteHybrid

Location: Taguig, Metro Manila, Philippines

Open to relocation: Yes

Salary Range

₱350/hr - ₱1000/hr

Important To Me

Work-life balanceCareer advancementPersonal development programsFlexible work hoursWork from home optionPaid time offPaid sick leaveHealthcare benefitsCompany Culture

Summary

Dedicated and customer-focused professional with extensive experience in service-oriented roles. Proven ability to manage high-pressure situations while delivering exceptional service. Strong communication skills in both English and Filipino, with a commitment to customer satisfaction.

Overview

years of professional experience

Work History

Senior Fraud and Claim Operations Representative

Wells Fargo

Taguig, National Capital Region, Philippines

05.2024 - 12.2025

Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Customer Service Associate

Accenture

Cubao, Metro Manila, Philippines

07.2022 - 03.2024

Provided exceptional service to clients, achieving a 95% customer satisfaction rating through effective communication and problem-solving.
Handled high-volume inquiries relating to employee benefits such as medical/dental insurance while maintaining composure and professionalism, contributing to a positive customer experience.

Customer Service Representative

Sitel Group

Mandaluyong City, Metro Manila, Philippines

11.2019 - 07.2022

Resolved customer issues efficiently, leading to an increase in customer retention rates.
Developed strong relationships with clients, ensuring their needs were met and exceeded.
Oversaw fraud detection processes for financial accounts and managed sales operations for telecommunication accounts.

Dining Host/Receptionist

Kuya J Restaurant

Boracay, Malay Aklan

09.2018 - 09.2019

Welcomed and seated guests, ensuring a pleasant dining experience and maintaining high service standards.
Managed reservations and coordinated with kitchen staff to optimize service flow during peak hours.