Carlo Olayta
Manila
Summary
Adept at operational efficiency and fostering strong relationships, I significantly enhanced workflows and reduced errors at Wells Fargo. My expertise in regulatory compliance and problem-solving led to notable improvements in productivity and client satisfaction. My approach combines meticulous attention to detail with effective cross-functional communication, driving continuous organizational enhancements. I trained several high performing individuals to perform complex tasks and critical decision making in working on credit bureau dispute cases.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Fraud and Claims Operations Representative
Wells Fargo
01.2024 - Current
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
- Employed creative strategies to tackle complex problems effectively.
- Participated continuous improvement initiatives aimed at enhancing overall organizational effectiveness.
- Analyzed operational data to identify areas for improvement and implement necessary changes.
- Enhanced team productivity by providing ongoing training, guidance, and support.
Fraud and Claims Operations Representative
Wells Fargo
01.2021 - 12.2023
- Ensured compliance with company policies, industry regulations, and best practices at all times.
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Participated continuous improvement initiatives aimed at enhancing overall organizational effectiveness.
Loans Documentation Processor
Wells Fargo
07.2020 - 12.2021
- Reduced errors in document submissions with careful attention to detail and adherence to guidelines.
- Maintained high-quality standards for all processed documents, resulting in improved client satisfaction rates.
- Collaborated with cross-functional teams to ensure seamless document handling and timely delivery.
- Established strong relationships with internal partners, fostering a collaborative environment that contributed to overall operational success.
- Streamlined document processing tasks for increased efficiency and faster turnaround times.
- Ensured compliance with industry regulations through diligent review of all submitted materials before final approval.
- Managed sensitive information securely, adhering to strict data privacy protocols at all times.
- Reached deadlines consistently by effectively managing workload, time, and resources.
- Improved documentation accuracy by implementing thorough proofreading and editing processes.
Education
Bachelor Of Science - Business Administration And Management
Chiang Kai Shek College
Tondo03.2006
Skills
- Workload prioritization
- Operational efficiency
- Process management
- Cross-functional communication
- Customer service
- Multitasking
- Decision-making
- Time management
- Attention to detail
- Task prioritization
- Relationship building
- Regulatory compliance
- Analytical thinking
- Written communication
- Excellent communication
- Problem-solving
- Reliability
- Professional ethics
Certification
Top 1 CBD Performer for 2024. Perfect Attendance Awardee for 2024. 100% QA Awardee for 2024. Consistently Exceeds month-on-month for 2024.
Timeline
Senior Fraud and Claims Operations Representative
Wells Fargo
01.2024 - Current
Fraud and Claims Operations Representative
Wells Fargo
01.2021 - 12.2023
Loans Documentation Processor
Wells Fargo
07.2020 - 12.2021
Bachelor Of Science - Business Administration And Management
Chiang Kai Shek College
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