JENNIFER A. GEMINO
Cabrera
Summary
To find a job in a company that enables me to improve my skills, expand my knowledge and to be able to help the company in meeting and exceeding their goals.
Professional with strong background in customer support, ready to excel in email communication. Known for resolving issues efficiently, ensuring customer satisfaction, and adapting to changing needs. Skilled in written communication, problem-solving, and collaboration. Dependable team player focused on achieving results.
Overview
9
9
years of professional experience
Work History
Voice Support/Chat Support/Email Business
Tech Mahindra Limited
06.2015 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated email efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Education
Bachelor of Elementary Education - Special Education
University of Rizal System
Cainta, Province Of Rizal, Philippines06-2012
High School -
EMEMHS
Pulupandan, Negros Occidental03-2007
Elementary -
Canjusa Elementary School
Pulupandan, Negros Occidental01-2006
Skills
- Complaint handling
- Follow-up skills
- Customer service
- Problem-solving
- Multitasking Abilities
- Problem-solving abilities
PERSONAL BACKGROUND
- Date of Birth: July 01,1990
- Place of Birth: Pulupandan Negros Occidental
- Age: 34 yrs. old
- Gender: Single
- Citizenship: Filipino
- Father’s Name: Larry P. Gemino
- Occupation: Farmer/Decease
- Mother’s Name: Aida A. Gemino
- Occupation: Housemaid/Decease
- Religion: Roman Catholic
References
- Mary Ann, Redoña, Ms., 09054241585, Team Leader
- Leah, Tolentino, 09174530203, 09285018736, Team Leader
Disclaimer
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Dialect
English, Tagalog and Illonggo
Timeline
Voice Support/Chat Support/Email Business
Tech Mahindra Limited
06.2015 - 09.2024
Bachelor of Elementary Education - Special Education
University of Rizal System
High School -
EMEMHS
Elementary -
Canjusa Elementary School
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