Hi, I’m
Anelie Lagbas
Cagayan de oro City
Summary
Proven problem-solver, I enhanced customer satisfaction and efficiency at Concentrix by developing key communication strategies and managing high-volume email correspondences. My collaborative approach and strong time management skills led to significant improvements in client relations and operational productivity, showcasing my ability to deliver results in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
years of professional experience
Work History
Concentrix, A SYNNEX CorporationCagayan De Oro City
Chat and Email Support
02.2024 - Current
Job overview
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Assisted customers with product troubleshooting and provided relevant solutions to ensure their needs were met.
- Assisted in reducing response times by creating pre-written responses for frequently asked questions from customers.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Developed strong relationships with clients through timely, accurate, and professional communication.
- Kept accurate records of customer support interactions using defined methods and tools.
- Successfully resolved escalated cases through active listening, empathy, and effective problem-solving techniques.
UbiquityCagayan De Oro City
Customer Service Representative
05.2022 - 02.2024
Job overview
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Maximised customer satisfaction by resolving service issues promptly.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
RED Construction Technik
Finance Officer
2 2021 - 4 2022
Job overview
- Managed and independently completed company payrolls, invoices, VAT and other expenses.
TRUMPH Motorcycle Corporation
Branch Accounting Assistant
03.2015 - 01.2021
Job overview
- Maintained accuracy when reviewing and reconciling general ledger.
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
Fremont Foods Corporation
Counter Cashier
03.2009 - 06.2009
Job overview
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained clean, tidy and organised checkout areas.
- Scanned goods during customer checkout to ensure pricing was accurate and according to packaging labels.
Southmin Food Corporation
Counter Cashier
08.2007 - 07.2008
Job overview
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained clean, tidy and organised checkout areas.
- Scanned goods during customer checkout to ensure pricing was accurate and according to packaging labels.
Education
Pligrim Christian CollegeCagayan De Oro, Province Of Misamis Oriental, Philippines
Bachelor of Science from Marketing And Management
04.2001
Skills
CRM Software
Timeline
Chat and Email Support
Concentrix, A SYNNEX Corporation
02.2024 - Current
Customer Service Representative
Ubiquity
05.2022 - 02.2024
Branch Accounting Assistant
TRUMPH Motorcycle Corporation
03.2015 - 01.2021
Counter Cashier
Fremont Foods Corporation
03.2009 - 06.2009
Counter Cashier
Southmin Food Corporation
08.2007 - 07.2008
Pligrim Christian College
Bachelor of Science from Marketing And Management
04.2001
Finance Officer
RED Construction Technik
2 2021 - 4 2022
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