Jenni Rañola
Tagbilaran, Bohol
Summary
Results-driven Quality Assurance Analyst with a proven track record at Ibex Global Solutions. Expert in streamlining QA processes and enhancing product compliance, while mentoring team members. Skilled in data analysis and critical thinking, fostering a collaborative environment that boosts customer satisfaction and optimizes user experience through actionable feedback.
Overview
3
3
years of professional experience
Work History
Quality Assurance Analyst
Ibex Global Solutions
Tagbilaran, Bohol, Philippines
09.2022 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
- Optimized user experience by conducting usability tests and providing actionable feedback to development team.
Education
Bachelor of Science in Computer Science - Computer Programming
Bohol Island State University
Calape, Bohol, Philippines08-2022
Associate Degree in Computer Science - Computer Programming
Asian Institute of Computer Studies
Commonwealth, Metro Manila, Philippines10-2018
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Customer satisfaction measurement
Timeline
Quality Assurance Analyst
Ibex Global Solutions
09.2022 - Current
Bachelor of Science in Computer Science - Computer Programming
Bohol Island State University
Associate Degree in Computer Science - Computer Programming
Asian Institute of Computer Studies