Jenni Rañola
Tagbilaran, Bohol
Summary
Results-driven Quality Assurance Analyst with a proven track record at Ibex Global Solutions. Expert in streamlining QA processes and enhancing product compliance, while mentoring team members. Skilled in data analysis and critical thinking, fostering a collaborative environment that boosts customer satisfaction and optimizes user experience through actionable feedback.
Overview
3
3
years of professional experience
Work History
Quality Assurance Analyst
Ibex Global Solutions
09.2022 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
- Optimized user experience by conducting usability tests and providing actionable feedback to development team.
Education
Bachelor of Science in Computer Science - Computer Programming
Bohol Island State University
Calape, Bohol, Philippines08-2022
Associate Degree in Computer Science - Computer Programming
Asian Institute of Computer Studies
Commonwealth, Metro Manila, Philippines10-2018
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Customer satisfaction measurement
Timeline
Quality Assurance Analyst
Ibex Global Solutions
09.2022 - Current
Bachelor of Science in Computer Science - Computer Programming
Bohol Island State University
Associate Degree in Computer Science - Computer Programming
Asian Institute of Computer Studies
Similar Profiles
Erika SalazarErika Salazar
Customer Service Representative at Ibex Global SolutionsCustomer Service Representative at Ibex Global Solutions
ADAM WRIGHTADAM WRIGHT
Senior IT Field Support at Ibex Global SolutionsSenior IT Field Support at Ibex Global Solutions
EHAD MUBARAZ BHANDARIEHAD MUBARAZ BHANDARI
Intern, Tech Department at IBEX Global Solutions LtdIntern, Tech Department at IBEX Global Solutions Ltd
Rickson June PareñasRickson June Pareñas
Tier 2 Support at YotpoTier 2 Support at Yotpo
Jefrey GalletoJefrey Galleto
Housekeeping Public Attendant at Amorita ResortHousekeeping Public Attendant at Amorita Resort