Jenivive Gregorio
HR Officer
Dumaguete City,Negros Oriental
Summary
Aspiring ESL Teacher with a TEFL Certificate. Adept at putting English grammar in clear terms to help students build the proficiency, overcome language barriers and pursue new work opportunities. Highly patient, working closely with students as needed to address and resolve learning challenges.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
HR Officer
8G Construction and General Services
Dumaguete City
12.2016 - Current
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Coordinated employee placements and administrative details.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable labor laws.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Supervised job interviews and conducted exit surveys.
- Advocated for staff members, helping to identify and resolve conflicts.
- Administered employee benefits programs and assisted with open enrollment.
Customer Service Representative
Qualfon Dumaguete, Inc.
Dumaguete City
11.2013 - 02.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Information Technology
Siquijor State College - Lazi Campus
Catamboan, Lazi, Siquijor 03.2009 - 04.2011
Bachelor of Science - Hotel And Restaurant Management
Siquijor State College - Lazi Campus
Catamboan, Lazi, Siquijor 03.2011 - 04.2013
Skills
HR support
Certification
Certified Human Resource Associate by HREAP
Watching Korean Dramas
Watching Korean drama is my stress reliever especially when I feel exhausted after a long day at work. Kdramas have been my outlet to destress for the last 3 years. I started watching Kdramas since pandemic hit the Philippines and until now, I'm loving it.
Timeline
Certificate of Training for 5-week Korean Language Training
03-2023
120-Hr Course TEFL Certificate
01-2023
Certificate of Attendance for 5-day Basic ESL Training
12-2022
Certificate of Attendance for 5-day Basic Korean Language Training
12-2022
Certified Human Resource Associate by HREAP
02-2021
HR Officer
8G Construction and General Services
12.2016 - Current
Customer Service Representative
Qualfon Dumaguete, Inc.
11.2013 - 02.2015
Bachelor of Science - Hotel And Restaurant Management
Siquijor State College - Lazi Campus
03.2011 - 04.2013
Bachelor of Science - Information Technology
Siquijor State College - Lazi Campus
03.2009 - 04.2011
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