Jenine Paula Morales
Marilao, Bulacan
Summary
Experienced switchboard advisor with background in sales and consultation. Adept at guiding students through academic and career planning while implementing initiatives to enhance program effectiveness. Demonstrated strong organizational and communication skills in managing diverse stakeholder relationships and driving collaborative efforts.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Switchboard Advisor
GUS Education Philippines
03.2023 - Current
- Bridging the students to their respective program advisors, and connecting them to the appropriate team for their concerns.
- Assisting students by providing them a suitable consultant that supports their journey as aspiring Solicitors and Barristers.
- Developed strong relationships with students through regular communication and excellent customer service.
Sales Clerk
Belen's Souvenir and Event Supplies
01.2015 - 08.2023
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Collaborated with team members to achieve store sales targets and improve overall performance.
Licensed Financial Consultant
Pru Life UK
04.2022 - 05.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients, and establishing personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
Coffee Shop Co-Owner
Kopilism - Marikina Branch
05.2021 - 04.2023
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
Customer Service Representative
Teleperformance
07.2022 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Marketing Associate
Daily Drip Coffee
05.2021 - 12.2021
- Created customized marketing materials to increase product awareness.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
PPC Specialist
Ontrack Business Solutions
02.2021 - 12.2021
- Optimized website content and images to improve search engine rankings.
- Created content strategies for digital media.
- Researched and analyzed industry trends to inform search marketing strategies.
Education
Bachelor of Arts - English Language Studies
National University - Manila
Metro Manila, Philippines03-2022
Skills
- Analytical and Critical thinking
- Time management
- Well-organized
- Written communication
- Program coordination
- Pipeline maintenance
Certification
- Communication and Interpersonal Skills at Work (FutureLearn), August 2024
- Learning Online: Communicating and Collaborating (FutureLearn), August 2024
- Professional Resilience: Building Skills to Thrive at Work (FutureLearn), August 2024
- Team Working: How to Succeed (FutureLearn), August 2024
- Ignite Workshop by Life Coach Russ Juson, August 2023
- Licensed Financial Advisor - PRU Life UK, April 2022
- Volunteer English Teacher at KuKa Foundation, January 2022
Timeline
Switchboard Advisor
GUS Education Philippines
03.2023 - Current
Customer Service Representative
Teleperformance
07.2022 - 09.2022
Licensed Financial Consultant
Pru Life UK
04.2022 - 05.2023
Coffee Shop Co-Owner
Kopilism - Marikina Branch
05.2021 - 04.2023
Marketing Associate
Daily Drip Coffee
05.2021 - 12.2021
PPC Specialist
Ontrack Business Solutions
02.2021 - 12.2021
Sales Clerk
Belen's Souvenir and Event Supplies
01.2015 - 08.2023
- Communication and Interpersonal Skills at Work (FutureLearn), August 2024
- Learning Online: Communicating and Collaborating (FutureLearn), August 2024
- Professional Resilience: Building Skills to Thrive at Work (FutureLearn), August 2024
- Team Working: How to Succeed (FutureLearn), August 2024
- Ignite Workshop by Life Coach Russ Juson, August 2023
- Licensed Financial Advisor - PRU Life UK, April 2022
- Volunteer English Teacher at KuKa Foundation, January 2022
Bachelor of Arts - English Language Studies
National University - Manila
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