Lowelyn Keith Barcelona Trompeta

• Responsible for promoting GUS’s programme portfolio (BSBI) to potential international and EU/LATAM students over through phone and via e-mail, forming vital and integral part of sales team
• Managing sales pipeline for students/clients from initial application right through to payment of tuition fees.
• Strengthened communication skills through regular interactions with others.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.

• Spanish (CSA)
• Handling inbound calls and emails from customer’s inquiries and complaints in a
• Financial/ Bank Services environment in both English and Spanish
• Ensuring customer’s queries are answered in a professional and efficient fashion, hence delivering top-notch customer service experience.

Thoroughly and accurately investigates and responds to credit bureau disputes received via a system (that enables Data Furnishers and Credit Reporting Agencies (CRAs) to create and respond to consumer credit history disputes, fraud and ownership, and bankruptcies) or directly from American customers within regulatory timeframes
Reviews various reports to troubleshoot credit bureau reporting issues.

Conducted vendor training ensuring that facts and details of are correct, meeting needs of stakeholders, legislation, policies, standards, and best practices.

• Managed user accounts, permissions and group policies for optimal system security.
• Designed and prepared technical reports, studies, and related documentation.
• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.

• Deliver world class customer service with strong in-bound and out-bound call center experience for a Fortune 500 banking/financial company
• Build customer satisfaction, withholding company values and vision
• Demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems
• Articulate with excellent verbal and written communication skills
• Diplomatically resolve customer complaints and diffuse tension to ensure customer retention.
• Enforced safety, security, quality and performance procedures, rules and requirements.
• Reviewed and resolved discrepancies with invoices, working closely with accounting team.
• Handled customer needs and issues by working with representatives and customers directly.

• Receive and respond to incoming phone calls from local and US customers regarding issues such as credit card status, removal requests, or any other inquiries related to our products and services
• Help customers in resolving account related problems.
• Investigated basic issues and escalated more complicated concerns.
• Inputted and submitted client information to facilitate speedy processing of paperwork.
• Coordinated multi-team process initialization, reducing associated redundancies and dependencies.

• Strive for one-call resolution for customer issues regarding specific telephone number and/or address of a residence, business, or government entity.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.