JENICA QUIAMBAO GUEVARRA
Credit & Collection Assistant
Lubao
Summary
Dynamic professional seeking a position that leverages strong organizational skills and an award-winning educational background. Proven ability to collaborate effectively with diverse teams and foster positive relationships. Committed to delivering high-quality results while adapting to changing environments. Eager to contribute to organizational success through innovative problem-solving and a proactive approach.
Overview
12
12
years of professional experience
Work History
Finance Credit and Collection Assistant
MANILA HOTEL CORPORATION
ERMITA MANILA
08.2024 - Current
- Responsible for managing a company's accounts receivable, ensuring timely payment of outstanding debts, and evaluating customer creditworthiness. This role involves analyzing financial data, implementing collection strategies, and maintaining accurate records of customer accounts and payments.
- Improved debt recovery rates by implementing efficient collection strategies and maintaining accurate records.
- Managed a portfolio of delinquent accounts, resulting in successful debt recoveries and improved cash flow.
- Negotiated mutually beneficial payment plans with debtors, leading to increased revenue recovery while preserving client relationships.
- Conducted thorough research on debtor financial status, using information to tailor collection strategies accordingly.
- Supported credit control initiatives by providing timely feedback on debtor creditworthiness based on collections experiences, aiding risk assessment efforts.
Customer Care Representative / Account Collection (Seasonal Account & Part Time Job)
EASTWEST BPO
MANDALUYONG, MANILA
09.2023 - 11.2024
- Creating and maintaining credit history files
- Managing the collection efforts and calls for account portfolio
- Documenting daily collection activity
- Researching account disputes and billing discrepancies
- Performing account payments reconciliations
- Anticipating clients needs & placing orders
- Answers phone calls and helps with client inquiries.
- Beauty Care Account – Voice
- Managed high call volume with exceptional professionalism and efficiency.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Streamlined call response times for improved customer experience through effective communication techniques.
Booking Coordinator/Credit Collection (Seasonal Account & Part Time Job)
SORTR
Manila
07.2023 - 08.2023
- Providing and assistance for replacement of their system
- Confirming and updating their transaction
- Update their Information for Mode of payments using Credit/ debit card
- Preparing invoice and confirmation forms
- Working out for the clients needs
- Analyzing the credit worthiness of the account/ clients
- Energy Assessors / Telemarketing Account - NON Voice
Customer Service Representative /Viewer Experience Associate
RESULT CX MANILA
PASAY MANILA
11.2021 - 07.2022
- Assisting customers, answering customer queries thru phone call email, and chats
- Processing there refunds
- Updates their account information
- Verify their account and handle their Mode of payments using their Credit / Debit cards
- Providing Troubleshooting
- Media Entertainment Account- NON Voice
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Associate (Seasonal Account)
TRANSCOSMOS ASIA PHILIPPINES
QUEZON CITY
08.2021 - 10.2021
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
TELEPERFORMANCE PHILIPPINES
MANDALUYONG, MANILA
01.2021 - 08.2021
- Handling customer complain
- Updates customer records
- Answering customer questions
- Managing incoming calls
- Processing orders and transactions
- Handling customer queries.
- Handling Blended and International Account
- Managing and Answering Email & live Chats.
- Telco Account Voice
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Executive & Sale Admin
Greensun Automotive Enterprises Inc. Laus Group NISSAN BATAAN
ORANI BATAAN
03.2020 - 01.2021
- Sales Executive
- Builds business by identifying and selling prospects, maintaining relationships with Clients
- Identifies business opportunities by evaluating their position in the industry; researching and analyzing sales options.
- Sales Admin
- Process orders via emails or phone
- Check data accuracy in orders and invoices
- Contact clients to obtain missing information or answer queries
- Liaise with the logistics department to ensure timely deliveries.
- Responsible for handling collections.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
FB Attendant | Receptionist | Outlet Cashier
ROYCE HOTEL AND CASINO
CLARK PAMPANGA
01.2016 - 02.2020
- Food and Beverages Attendant
- Assisted with accurate verification of transaction
- Maintained, stocked, and displayed food according to company policy.
- Quick mastered all aspects of food, wine and bar menus to guide each guest through their own unique dining experience based on individual taste preference.
- Reservation Receptionist
- Welcome and greet guest
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation register and check guests in confirm relevant guest information.
- Outlet Cashier
- Handle cash, credit or check transactions with the customers, Scan goods and collect payments.
- Ensure pricing is correct, issue change, receipts, refunds or tickets
- Redeem stamps and coupons.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Collaborated with team members to improve overall service quality and guest experience.
Restaurant Staff & Event Marketing Coordinator
SHAKEY'S RESTAURANT
SAN FERNANDO
01.2015 - 05.2015
- Conduct research, make site visits, and find resources to help staff make decisions about event possibilities.
- Coordinate on-site arrangements for all meetings and events: Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies and audiovisual equipment, ensure appropriate décor
- Managed vendor relationships to secure optimal pricing and services for event needs.
- Streamlined event planning processes, resulting in improved efficiency and cost savings.
Administrative Assistant | Cashier
CENTRAL LUZON BROADCASTING CORPORATION CLTV36 Laus Group of Company
PAMPANGA
03.2014 - 08.2014
- Provided administrative support to the Executive officers of the company
- Handled revolving fund of the department.
- Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast – paced workplace.
- Proficient in Microsoft office Suite ( Word, Excel, Outlook, Power point) and managing, arranging and coordinating executive calendars, travel, contact, conference bridge, appointments, and luncheons/ event.
- Respond to customer/ officer inquiries in person and over the phone; liaise with cross- function teams in support of customers / officer needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Science - Hotel and Restaurant Management
Don Honorio Ventura Technological State University
Bacolor, Province Of Pampanga, Philippines04-2014
Bachelor of Science - Bartending and Front Office
TESDA
SAN FERNANDO PAMPANGA01-2014
High School Diploma -
Holy Rosary Academy
LUBAO PAMPANGA01-2010
GRADE SCHOOL -
Lubao Central Elementary School
LUBAO PAMPANGA01-2006
Skills
Teamwork
Responsible
Adaptable
Creative
optimist
Dedicated
Analytical
Detailed Oriented
Consistent
Goal oriented
Patience and persistence
Debt negotiation
Skip tracing
Timeline
Finance Credit and Collection Assistant
MANILA HOTEL CORPORATION
08.2024 - Current
Customer Care Representative / Account Collection (Seasonal Account & Part Time Job)
EASTWEST BPO
09.2023 - 11.2024
Booking Coordinator/Credit Collection (Seasonal Account & Part Time Job)
SORTR
07.2023 - 08.2023
Customer Service Representative /Viewer Experience Associate
RESULT CX MANILA
11.2021 - 07.2022
Customer Service Associate (Seasonal Account)
TRANSCOSMOS ASIA PHILIPPINES
08.2021 - 10.2021
Customer Service Representative
TELEPERFORMANCE PHILIPPINES
01.2021 - 08.2021
Sales Executive & Sale Admin
Greensun Automotive Enterprises Inc. Laus Group NISSAN BATAAN
03.2020 - 01.2021
FB Attendant | Receptionist | Outlet Cashier
ROYCE HOTEL AND CASINO
01.2016 - 02.2020
Restaurant Staff & Event Marketing Coordinator
SHAKEY'S RESTAURANT
01.2015 - 05.2015
Administrative Assistant | Cashier
CENTRAL LUZON BROADCASTING CORPORATION CLTV36 Laus Group of Company
03.2014 - 08.2014
Bachelor of Science - Hotel and Restaurant Management
Don Honorio Ventura Technological State University
Bachelor of Science - Bartending and Front Office
TESDA
High School Diploma -
Holy Rosary Academy
GRADE SCHOOL -
Lubao Central Elementary School
Disclaimer
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Jenica Q. Guevarra
Applicant