Jacquelyn Luna Bernardo
Calumpit,BUL
Summary
Highly talented and resourceful Hotel Sales Supervisor with great experience in developing and implementing total sales and marketing effort for hotel, including securing new accounts, maintaining existing accounts, and assist in executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction.
Overview
9
9
years of professional experience
Work History
Credit and Collection Supervisor
City of Dreams Manila
01.2013 - 01.2014
- Assists the guest, either in person, over the phone or through the Live! Casino & Hotel website in completing credit applications
- Pulls credit reports from the credit bureau and attaches the report to the credit application
- Verifies the bank account information for the guest and attaches the report to the credit application
- Establishes guests in the Central Credit Software System and pulls reports on any existing lines of credit for the guest
- Upon approval, enters the information for the Credit Account into the casino management system
- Posts returned checks and paid accounts in the Central Credit Software System
- File all credit applications in the department's credit files
- Ensures guests signature and valid identification are on file with the Credit Office and the Casino Cage
- Conducts credit research as required by the Credit Manager and Director of Cage Operations to determine credit worthiness of existing credit accounts
- Ensures that logs and files for all returned checks are completed and appropriate agencies have been notified
- Prepares and submits daily and monthly reports of credit issued, returned items, collections on returns, write-offs as well as new accounts along with a quarterly report to be issued to Management
- Prepares and completes Collection Agency reports based on payments received and update monthly credit status reports in compliance with MSLA and Departmental SOP's
- Contact VIP guests as requested by Player Development Department with reminder calls prior to marker deposits
- Coordinate with guests, Central Credit and Collection Agencies regarding Credit and Collection activities and interact with MSLA and Internal Audit Department as required
- Communicate and assist Main Bankers with early clears, patron returns, payments by mail and Safekeeping Funds
- File Chapter 7 Bankruptcy Claims with Bankruptcy Courts in compliance with Pennsylvania and Federal Laws as needed
- Coordinate with LCH VP of Legal and represent the casino at court proceedings when required
- Monitor and track bad debts collected, associated bank fees and court cost reimbursements and update casino's CMS system, guests Credit Files and Consumer Credit Reports
- Maintain and assist in updating Department SOP's and attend Credit Seminars as required
- Completes SARC's when necessary within the guidelines of the Title 31 Reporting Requirements
- Embrace and ensure compliance with the Live! 5 Values within the Credit Department
- Completes all other duties as assigned
Credit and Collection Supervisor
Solaire Resort and Casino
01.2012 - 01.2013
- Assists the guest, either in person, over the phone or through the Live! Casino & Hotel website in completing credit applications
- Pulls credit reports from the credit bureau and attaches the report to the credit application
- Verifies the bank account information for the guest and attaches the report to the credit application
- Establishes guests in the Central Credit Software System and pulls reports on any existing lines of credit for the guest
- Upon approval, enters the information for the Credit Account into the casino management system
- Posts returned checks and paid accounts in the Central Credit Software System
- File all credit applications in the department's credit files
- Ensures guests signature and valid identification are on file with the Credit Office and the Casino Cage
- Conducts credit research as required by the Credit Manager and Director of Cage Operations to determine credit worthiness of existing credit accounts
- Ensures that logs and files for all returned checks are completed and appropriate agencies have been notified
- Prepares and submits daily and monthly reports of credit issued, returned items, collections on returns, write-offs as well as new accounts along with a quarterly report to be issued to Management
- Prepares and completes Collection Agency reports based on payments received and update monthly credit status reports in compliance with MSLA and Departmental SOP's
- Contact VIP guests as requested by Player Development Department with reminder calls prior to marker deposits
- Coordinate with guests, Central Credit and Collection Agencies regarding Credit and Collection activities and interact with MSLA and Internal Audit Department as required
- Communicate and assist Main Bankers with early clears, patron returns, payments by mail and Safekeeping Funds
- File Chapter 7 Bankruptcy Claims with Bankruptcy Courts in compliance with Pennsylvania and Federal Laws as needed
- Coordinate with LCH VP of Legal and represent the casino at court proceedings when required
- Monitor and track bad debts collected, associated bank fees and court cost reimbursements and update casino's CMS system, guests Credit Files and Consumer Credit Reports
- Maintain and assist in updating Department SOP's and attend Credit Seminars as required
- Completes SARC's when necessary within the guidelines of the Title 31 Reporting Requirements
- Embrace and ensure compliance with the Live! 5 Values within the Credit Department
- Completes all other duties as assigned
Sales Supervisor/ officer In-Charge
Sheridan Beach Resort and Spa
01.2010 - 01.2012
- Responsible for Corporate and Travel Agent Room Sales for the hotel
- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals
- Update action plans and financial objectives quarterly
- Identify new markets and business opportunities and increase sales
- Represent Hotels in various events and exhibition
- Implements all sales action plans related to my market areas as outlined in the marketing plan
- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients
- Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships
- Provide the highest quality of service to the customer at all times
- Participates in sales calls with members of sales team to acquire new business and/or close on business
- Executes and supports the operational aspects of business booked (e.g
- CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence)
- Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
- Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels
- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals
- Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person
- Assess additional training needs based on data gathered and interaction with sales team from property visits
- Attending all department and hotel meetings as necessary
- Targeting key accounts potential for the company
- Builds and strengthens relationships with existing and new customers to enable future bookings
- Activities include sales calls, entertainment, FAM trips, trade shows, etc
- Develops relationships within community to strengthen and expand customer base for sales opportunities
- Manages and develops relationships with key internal and external stakeholders
- Acquiring and developing new business accounts and preparing sales proposals for clients
- Closely following up on all business leads within a 24 hour response time line to clients
Account Executive
Grand Regal Hotel Davao & Bacolod
01.2007 - 01.2010
- Manage key accounts
- Act as the point of contact for clients
- Organize regular client meetings to discuss their requirements
- Resolve problems and handle complaints in a timely manner
- Identify new potential customers
- Supervise sales account representatives
- Ensure budget and time requirements are met
- Stay up-to-date with new features and product launches
Salton Travel and Tours
01.2006 - 01.2007
- Assist corporate clients with online bookings
- Develop collaborative professional relationship through clear and effective communication vendor
- Provide excellent customer service by going above and beyond for clients consolidate brand and loyalty and exceed monthly quota goals
- Develop and maintained strong relationship with airline, hotel, and car rental providers
- Assisted customers with passport and visa application and other travel documents
Sales Representatives
Sta. Lucia Health Care
01.2005 - 01.2006
- Generated Campaign, Market Feedback
- Maintain Quota every month
- Do villages campaign for health awareness
- Do membership application
- Do sales Call and phone calls
Education
Bachelor of Science - Business Administration Major in Management
Colegio de San Lorenzo Ruiz
01.2002
Skills
- Payment processing
- Cash flow management
- Debt recovery
- Budget planning
- Credit control
- Teamwork
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Time management
- Multitasking
- Problem-solving abilities
Personal Information
- Height: 5'2
- Weight: 58kg
- Husband's Name: Raymond S. Bernardo
- Date of Birth: 09/11/80
- Religion: Catholic
Timeline
Credit and Collection Supervisor
City of Dreams Manila
01.2013 - 01.2014
Credit and Collection Supervisor
Solaire Resort and Casino
01.2012 - 01.2013
Sales Supervisor/ officer In-Charge
Sheridan Beach Resort and Spa
01.2010 - 01.2012
Account Executive
Grand Regal Hotel Davao & Bacolod
01.2007 - 01.2010
Salton Travel and Tours
01.2006 - 01.2007
Sales Representatives
Sta. Lucia Health Care
01.2005 - 01.2006
Bachelor of Science - Business Administration Major in Management
Colegio de San Lorenzo Ruiz
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