Jen Concepcion - GENERAL ADMINISTRATIVE ASSISTANT - TAISEI CORPORATION

Summary

At TAISEI CORPORATION, I streamlined document management and enhanced customer satisfaction, demonstrating strong problem-solving and office administration skills. My expertise in organizing complex travel arrangements and managing financial transactions led to improved operational efficiency. Achieved a notable increase in process accuracy and client service quality.

Overview

5

years of professional experience

1

Certification

Work History

General Administrative Assistant

TAISEI CORPORATION

10.2019 - Current

Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Received, sorted, and distributed incoming mail.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Managed booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Supported corporate clients in organizing business trips, ensuring timely arrivals at meetings and events nationwide.
Coordinated complex travel arrangements including flights, accommodations, transportation, and activities for groups of various sizes.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
Processed purchase orders and invoices in accordance with company procedures.

Education

Bachelor of Science - Psychology

Lyceum Northwestern University

Dagupan, Province Of Pangasinan, Philippines

04.2001 -

Skills

File organization

Verbal communication

Document management

Basic accounting

Calendar management

Travel arrangements

Office administration

Customer service

Problem-solving

Data entry