Jen Concepcion
GENERAL ADMINISTRATIVE ASSISTANT
Makati
Summary
At TAISEI CORPORATION, I streamlined document management and enhanced customer satisfaction, demonstrating strong problem-solving and office administration skills. My expertise in organizing complex travel arrangements and managing financial transactions led to improved operational efficiency. Achieved a notable increase in process accuracy and client service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Administrative Assistant
TAISEI CORPORATION
Makati City, Metro Manila, Philippines
10.2019 - Current
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Received, sorted, and distributed incoming mail.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Supported corporate clients in organizing business trips, ensuring timely arrivals at meetings and events nationwide.
- Coordinated complex travel arrangements including flights, accommodations, transportation, and activities for groups of various sizes.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Processed purchase orders and invoices in accordance with company procedures.
Education
Bachelor of Science - Psychology
Lyceum Northwestern University
Dagupan, Province Of Pangasinan, Philippines 04.2001 -
Skills
File organization
Verbal communication
Document management
Basic accounting
Calendar management
Travel arrangements
Office administration
Customer service
Problem-solving
Data entry
Certification
ProVA
Timeline
ProVA
11-2023
General Administrative Assistant
TAISEI CORPORATION
10.2019 - Current
Bachelor of Science - Psychology
Lyceum Northwestern University
04.2001 -