Mondaycom
Florie Mae Cagas
Sogod
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
General Administrative Assistant
Cyberbacker Careers
Manila
07.2022 - Current
- Streamlined office operations by efficiently organizing and maintaining filing systems.
- Maximized productivity with proficient use of Microsoft Office Suite for various tasks.
- Contributed to a well-organized workspace through diligent maintenance of office supplies inventory.
- Ensured accurate recordkeeping by diligently updating databases with relevant information.
- Collaborated closely with team members on various projects to ensure alignment of goals across all departments involved.
- Enhanced team collaboration with effective scheduling and coordination of meetings, appointments, and conference calls.
- Maintained strict confidentiality while handling sensitive documents and proprietary information
Customer Service Representative
Sutherland Global Services Philippines Inc.
Cavite
02.2020 - 03.2022
- Gather customer information and determine the issue by evaluating and analyzing the symptoms
- Follow up and make scheduled callbacks to customers where necessary
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, and more
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Process payments and orders
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection, or over the Internet
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Science Technology Engineering And Mathematics
CARMEN NATIONAL HIGH SCHOOL
Cogon West, Carmen, Cebu 06.2017 - 05.2019
High School Diploma -
CATMON INTEGRATED SCHOOL
06.2013 - 04.2017
Skills
File Organization
Verbal Communication
Document Management
Minute Taking
Microsoft Excel
Customer Service
Office Administration
Time Management
Data Entry
Microsoft Word
Data Collection
Critical Thinking
Deadline-oriented
Excel spreadsheets
Research
Calendar Management
Software
Zendesk
Canva
Timeline
General Administrative Assistant
Cyberbacker Careers
07.2022 - Current
Customer Service Representative
Sutherland Global Services Philippines Inc.
02.2020 - 03.2022
Science Technology Engineering And Mathematics
CARMEN NATIONAL HIGH SCHOOL
06.2017 - 05.2019
High School Diploma -
CATMON INTEGRATED SCHOOL
06.2013 - 04.2017
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