Jemaila Isla
Naga City,Camarines Sur
Summary
Motivated individual demonstrating strong work ethic and flexibility across various roles in hospitality. Adapts to changing demands through effective time management and attention to detail. Committed to contributing positively to team success and enhancing guest experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Room Attendant
Lancris Residences
Dominic Savio St., Don Basco, Paranaque City
10.2024 - 12.2025
- Cleaned guest rooms and changed linen, enhancing guest satisfaction and comfort.
- Cleaned hard floors throughout establishment using sweeping, vacuuming, polishing, and mopping techniques.
- Cleaned and polished glass and mirrors in both private and public areas to ensure clarity and shine.
- Restocked stationery and sundries in hotel rooms, ensuring a seamless guest experience.
- Managed laundry duties by washing, drying, and folding linens, maintaining quality standards for guest use.
- Welcomed guests, provided answers to questions and anticipated service needs.
Front Office Associate/Receptionist
Winwin Hotel and Resort
Naga City
05.2022 - 09.2024
- Greeted guests upon arrival, providing a warm welcome and efficient check-in process.
- Facilitated smooth check-out procedures, processing payments and providing detailed invoices.
- Resolved guest complaints with empathy and efficiency, maintaining high satisfaction levels.
- Identified and resolved customer needs promptly and efficiently.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled reservation inquiries via phone, email, and in-person, securing bookings with accuracy.
- Coordinated with housekeeping to communicate guest needs and room readiness.
Housekeeping/Room Attendant
Surfer's Paradise Hotel and Resort
Pasacao Camarines Sur, Phiipines
04.2020 - 04.2022
- Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
- Maintained security, ensuring each guest room was locked after performing housekeeping services.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Welcomed guests, provided answers to questions and anticipated service needs.
- Collaborated with the front desk and maintenance teams to coordinate cleaning schedules around guest check-ins and check-outs, optimising efficiency.
Education
Bachelor of Science - Tourism
Mariner's Polytechnic Colleges
Panganiban Drive Naga City01-2020
Skills
- Cleaning methods
- Room preparation
- Time management
- Guest service
- Customer focus
- Guest satisfaction focus
- Team collaboration
- Attention to detail
- Problem solving
- Flexibility in tasks
- Strong work ethic
Certification
Certificate of employment-Surfer's Paradise April 2020-April 2022
Top 2nd Outstanding Cleanliness Performance
Employee of the Month- December 2021
Certificate of Employment -WinWin Hotel and Resort May 2022-Sept 2024
Employee of The Month- June 2023
Employee of the Month - January 2024
Best in Excellence Guest Relation
Certificate of Employment-Lancris Residences October 2024-December 2025
Timeline
Room Attendant
Lancris Residences
10.2024 - 12.2025
Front Office Associate/Receptionist
Winwin Hotel and Resort
05.2022 - 09.2024
Housekeeping/Room Attendant
Surfer's Paradise Hotel and Resort
04.2020 - 04.2022
Bachelor of Science - Tourism
Mariner's Polytechnic Colleges