JEFFRIE GONZALES
Nurse
Kalibo Aklan
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Manager of Operations
Gon Chan Resto Bar
Kalibo Aklan
12.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Marketing Assistant
INTERNATIONAL LIFE SUPPORT ASSOCIATION
Roppongi Tokyo
06.2017 - 06.2018
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Tracked marketing efforts to monitor results in real-time.
- Conducted thorough research to construct creative and fresh ideas.
- Compiled product and customer data to generate informed profit projections.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Researched and evaluated potential new markets and products.
- Identified appropriate marketing channels and target customers for campaigns.
- Developed questionnaires and facilitated focus group discussions.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Room Supervisor
Granbell Hotel Kabukicho
Shinjuku-ku Tokyo
06.2016 - 06.2017
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Established and enforced safety protocols and guidelines for staff.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
Room Attendant
Hotel Bali An Resort Kabukicho
Shinjuku-ku Tokyo
06.2015 - 06.2016
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Account Manager
Robinson Properties Marketing Management Corporation
Mandaluyong
06.2013 - 06.2015
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built relationships with customers and community to promote long term business growth.
- Quoted prices, credit terms and other bid specifications.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
Education
Bachelor Of Science In Nursing - Medical Care
Emilio Aguinaldo College
San Marcelino St., Paco Manila 06.2004 - 04.2008
Skills
Bisa, Tagalog, English, Japanese
undefinedTimeline
Manager of Operations
Gon Chan Resto Bar
12.2019 - Current
Marketing Assistant
INTERNATIONAL LIFE SUPPORT ASSOCIATION
06.2017 - 06.2018
Room Supervisor
Granbell Hotel Kabukicho
06.2016 - 06.2017
Room Attendant
Hotel Bali An Resort Kabukicho
06.2015 - 06.2016
Account Manager
Robinson Properties Marketing Management Corporation
06.2013 - 06.2015
Bachelor Of Science In Nursing - Medical Care
Emilio Aguinaldo College
06.2004 - 04.2008
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