Jefferson Largo
Specialist
Angeles City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Any Job position. Ready to help team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Technical Support Representative/Sales Representative
Asurion
05.2023 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Gathering breadcrumbs from the customer by asking related questions and asking life style questions which will lead to a tailor fit offer during point of sale.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Educating customers and high lighting the benefits and features of the product and how it will be beneficial to them.
- Utilized CRM/Sales software (Flex) to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Developed sales strategies to increase sales of Home Coverage Protection.
Customer Service Representative (Mentor)
IQOR CLARK PH
06.2022 - 02.2023
- Company Overview: T-Mobile – Prepaid
- T-Mobile – Prepaid
- Handled escalated calls professionally while working towards amicable resolutions that satisfied both parties involved.
- Developed strong rapport with customers through active listening skills, empathy, and patience in handling their concerns.
- Facilitated regular training sessions for new hires, ensuring staff was well-equipped to handle diverse customer needs.
- Mentored junior team members by sharing insights and experiences, boosting overall productivity and fostering a supportive work environment.
Customer Service Representative
IQOR CLARK PH
08.2020 - 10.2021
- Company Overview: T-Mobile TEX
- Consistently providing a great numbers/performance
- I had good experience with the culture of the account and was able to gain the fundamental of being a great customer expert
- T-Mobile TEX
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Sutherland Global Services
11.2017 - 02.2020
- Company Overview: Amazon Retail
- Team mentor/support every peak season
- Awarded as a best support during peak season year 2018
- Had a good working relationship with leaderships and co-teammates
- Amazon Retail
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Service Crew Chief/Trainer
Golden Archer’s Development
02.2016 - 08.2017
- Consistently given a monthly punctuality award
- Employee for the month - 2016
- Had a good working relationship with customers and co-workers
- Promoted as a Crew Chief/Crew Trainer after 1 year of service
Education
High school - undefined
Rafael L. Lazatin Memorial High school
Angeles City, Pampanga 01.2008 - 1 2011
Automotive Mechanics - undefined
TESDA - La Plata Science Technology and Institute
San Fernando 01.2015 - 1 2016
Skills
Excellent verbal and written communication skills
Strong computer and phone multitasking skills
Proven ability to manage Leadership
High proficiency in using multiple Tools from Amazon, Sprint, T-Mobile and Asurion
Ability to work under pressure
Flexible or Amenable in shifting schedules and working on holidays
Attention to details and good problem-solving skills
Strong commitment in time management
Technical Support
Microsoft Outlook
Technical issues analysis
Network diagnostics
Languages
English
Advanced (C1)
Timeline
Technical Support Representative/Sales Representative
Asurion
05.2023 - Current
Customer Service Representative (Mentor)
IQOR CLARK PH
06.2022 - 02.2023
Customer Service Representative
IQOR CLARK PH
08.2020 - 10.2021
Customer Service Representative
Sutherland Global Services
11.2017 - 02.2020
Service Crew Chief/Trainer
Golden Archer’s Development
02.2016 - 08.2017
Automotive Mechanics - undefined
TESDA - La Plata Science Technology and Institute
01.2015 - 1 2016
High school - undefined
Rafael L. Lazatin Memorial High school
01.2008 - 1 2011
Training
Language and Call Center Fundamentals Training, 09/01/17, Clark Polytechnic School
Personal Information
Date of Birth: 07/12/95
References
- Randy Urbiztondo, Supervisor/Team Manager – IQOR CLARK (T-Mobile), 097534998324
- Junelle Manzanes, Senior Training Manager – IQOR CLARK, 09277851538
- Klein Engelbert Pabu-aya, Team Leader – VXI, 09399170310