IRIS JOY A. GENERATO

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

• Managed to close 30-40 sales opportunities per month.
• Documented and resolve technical concern which led to customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Collaborated with team of 15 in the development of team sales target.
• Support team of 15 members to help provide the accurate resolution.

It helps me boost my potential and skills to be an effective and successful Virtual assistant. I've learned some tools and soft wares that can be use for this job which help me more prepare and competent for the position.