Jeboy Cabrillos
Virtual Assistant
Esperanza, Sultan Kudarat,Sultan Kudarat
Summary
Customer service specialist and team leader with 2 years of experience leading teams in driving organizational growth and revenue. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with good communication skills and the ability to build and cultivate relationships to drive business goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
HR Coordinator/Virtual Assistant
ANR Staffing Solutions
Queens, NY
01.2022 - 12.2023
- We are recruiting candidates for open positions within an organization
- This includes screening resumes, coordinating hiring decisions with other HR team members, and maintaining and updating employee data, including personal information, performance reviews, and employment histories
- Onboarding new employees once hired and ensuring that the new employees are properly onboarded and integrated into the organization.
Ecommerce Customer Support Virtual Assistant
TalentPop
Davao City
04.2022 - 07.2023
- Provide excellent customer service to clients through email and chat
- Answers questions related to the brand in a timely manner
- Responding to customer inquiries: This includes answering questions about products, services, pricing, or delivery
- Ensuring customer satisfaction by addressing their needs, resolving issues, and providing excellent service.
Customer Service Representative
RCX
Davao City
06.2021 - 01.2022
- Answers questions or concerns about a product or service communicates effectively and professionally, listens actively to the customer, and provides helpful and accurate information
- Responsible for processing order that involves entering data into a computer system, collecting payment information, and coordinating with other departments to fulfill the order.
Email and SMS Support Representative
Awesome OS Incorporated
Davao City
10.2018 - 05.2021
- Responding to customer queries promptly and accurately via email and SMS
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions
- Follow up with customers to ensure their issues are resolved.
Customer Service Representative/Subject Matter Expert/Team Leader
VXI Global Holdings B.V
Davao City
12.2013 - 10.2018
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks such as setting deadlines, monitoring team performance, and reporting on metrics
- Recognize high performance and reward accomplishments and encourage creativity and risk-taking
- Evaluates individual performance in all metrics.
Education
BS - Information Systems
University of Southern MIndanao
06.2009 - 04.2014
Skills
Customer serviceOrganizational skillsMicrosoft OfficeLeadership (3 years)Administrative Work (2 years)RecruitingHR sourcingAccount managementHuman resourcesSalesPhone etiquetteCertifications and LicensesGeneral Virtual Assistant Training- Ezacc Training CenterMay 2023 to May 2023Completed 6 days-18 hours of Social Media Marketing, Content Creation, WordPress, Lead GenerationSEO, and Bookkeeping
Strategic sales knowledge
Administrative support
Order fulfillment
Sales expertise
Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Ecommerce Customer Support Virtual Assistant
TalentPop
04.2022 - 07.2023
HR Coordinator/Virtual Assistant
ANR Staffing Solutions
01.2022 - 12.2023
Customer Service Representative
RCX
06.2021 - 01.2022
Email and SMS Support Representative
Awesome OS Incorporated
10.2018 - 05.2021
Customer Service Representative/Subject Matter Expert/Team Leader
VXI Global Holdings B.V
12.2013 - 10.2018
BS - Information Systems
University of Southern MIndanao
06.2009 - 04.2014