CHARLAINE DAWABI NAVARRO
Virtual Assistant | Patient Coordinator | HR Recruiter | Customer Service Professional
Quezon City
Summary
Results-driven Virtual Assistant and Customer Service Professional with over five years of experience in healthcare support, patient coordination, insurance services, fraud investigation, recruitment, and customer relations. Skilled in patient scheduling, insurance verification, administrative support, full-cycle recruitment, and delivering exceptional customer experiences. Strong organizational, communication, and multitasking abilities with experience supporting remote healthcare operations while maintaining HIPAA compliance.
Overview
6
6
years of professional experience
Work History
Virtual Assistant | Patient Coordinator | HR Recruiter
Tender Home Health
03.2026 - 07.2026
- Patient Coordination & Healthcare Administration Coordinated patient scheduling, referrals, admissions, and follow-up appointments. Verified insurance eligibility and ensured complete patient documentation. Maintained accurate electronic patient records while adhering to HIPAA regulations. Communicated with patients, caregivers, physicians, and healthcare staff to coordinate care. Managed calendars, emails, appointment reminders, and administrative support. Assisted with patient intake, referrals, and authorizations. Delivered compassionate customer service by addressing patient concerns promptly and professionally.
- Human Resources & Recruitment Managed full-cycle recruitment, from sourcing candidates to onboarding new hires. Posted job openings across multiple recruitment platforms. Screened resumes and conducted initial phone interviews. Scheduled interviews between candidates and hiring managers. Processed onboarding documentation and maintained employee records. Built and maintained candidate pipelines to support hiring needs. Worked closely with management to fill positions efficiently while ensuring a positive candidate experience.
Customer Service Advocate
Optum Global Solutions
09.2023 - 02.2025
- Assisted members with prescription orders, medication inquiries, and insurance-related concerns. Coordinated with insurance providers to resolve coverage issues while maintaining HIPAA compliance. Resolved customer inquiries efficiently and accurately. Consistently met quality assurance and performance metrics.
Insurance Account Representative
Concentrix Philippines
04.2022 - 06.2023
- Scheduling an inspection visit to the damage property of the clients.
Fraud Specialist
Concentrix Philippines
01.2022 - 04.2022
- Investigated suspicious account activity and identified fraudulent transactions. Documented investigation findings and escalated high-risk cases. Helped prevent financial losses by ensuring compliance with fraud prevention procedures.
Customer Service Representative
Concentrix Philippines
02.2020 - 01.2022
- Assisted customers with account, billing, and service-related concerns. Resolved inquiries through phone support while maintaining excellent customer satisfaction. Consistently achieved performance, productivity, and quality goals.
Education
Bachelor of Science - International Tourism Management
Our Lady of Fatima University
Hospitality and Restaurant Services
STI College
Skills
Medical Scheduling
HIPAA Compliance
Insurance Verification
Patient coordination
Electronic health record documentation
HR Recruitment
Candidate Screening
Talent sourcing
Applicant tracking systems (ATS)
Interview scheduling
Timeline
Virtual Assistant | Patient Coordinator | HR Recruiter
Tender Home Health
03.2026 - 07.2026
Customer Service Advocate
Optum Global Solutions
09.2023 - 02.2025
Insurance Account Representative
Concentrix Philippines
04.2022 - 06.2023
Fraud Specialist
Concentrix Philippines
01.2022 - 04.2022
Customer Service Representative
Concentrix Philippines
02.2020 - 01.2022
Hospitality and Restaurant Services
STI College
Bachelor of Science - International Tourism Management
Our Lady of Fatima University