Work Preference
Overview
Work History
Summary
Work Availability
Timeline
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JEANNETTE APRIL ABIERA
Open To Work

JEANNETTE APRIL ABIERA

Associate Manager, B2B Sales
Taguig,Metro Manila

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Sr Renewal Sales SpecialistRenewal Sales SpecialistRenewal Sales Specialist

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

RemoteHybrid
Location: Taguig, Metro Manila, PH
Open to relocation: Yes

Salary Range

100000/yr - 200000/yr

Important To Me

Career advancementCompany CultureFlexible work hoursWork-life balanceWork from home optionPaid time offHealthcare benefitsPaid sick leave401k matchTeam Building / Company Retreats

Overview

21
21
years of professional experience

Work History

Associate Manager, B2B Sales

Asana Nala Concetrix SREV
03.2024 - 03.2026
  • Led a B2B sales and renewals team supporting AMER, APAC, EMEA, and Nonprofit customer accounts, with ownership of retention, forecast accuracy, and pipeline execution across segments.
  • Acted as a key point of contact for Asana from the launch of the campaign, supporting team onboarding, setup, registration, and operational ramp to ensure readiness and continuity.
  • Directed account strategy across supported books of business to improve renewal performance, reduce churn exposure, and protect recurring revenue.
  • Coached sales professionals across regional and segment-specific portfolios, strengthening sales execution, customer engagement, and commercial decision-making.
  • Reviewed high-risk and high-impact accounts to guide retention strategies, deal progression, and escalation management across multiple territories.
  • Partnered with internal stakeholders to resolve account-level challenges involving pricing, billing, contracts, approvals, seat changes, and operational execution.
  • Maintained strong visibility into segment performance through disciplined forecast reviews, CRM governance, and business reporting.
  • Elevated team readiness through structured coaching, onboarding support, and process alignment tailored to account complexity and regional requirements.
  • Helped drive consistent customer experience and business outcomes across a broad and diverse portfolio.

Associate Manager, B2B Sales

VMware Concentrix SREV
09.2023 - 03.2024
  • Supervised a B2B sales team to achieve revenue, pipeline, and customer retention goals.
  • Coached team members on sales strategy, pipeline management, and customer engagement.
  • Monitored forecasting, CRM updates, and sales performance metrics to improve execution and visibility.
  • Partnered with cross-functional teams and channel partners to resolve issues, support VMware renewals, and drive deal progression.
  • Assisted with onboarding, performance management, and continuous improvement initiative.

Sr Renewal Sales Specialist

VMware Service Source Inc
08.2021 - 09.2023
  • Managed end-to-end renewals for VMware subscription and support contracts across assigned Strategic accounts.
  • Drove revenue retention by executing renewal strategies, reducing churn risk, and securing timely contract closures.
  • Prepared quotes, negotiated terms, and coordinated with internal teams and channel partners to ensure smooth renewal execution.
  • Worked with internal teams and channel partners to resolve billing, pricing, and operational issues impacting renewals.
  • Maintained accurate forecasts, CRM records, and pipeline visibility for leadership reporting.
  • Identified expansion opportunities and supported customer retention through consultative account management.

Renewal Sales Specialist

VMware Service Source Inc
08.2018 - 08.2021
  • Managed software and support contract renewals for existing VMware customers.
  • Prepared quotes, negotiated terms, and coordinated with internal teams and channel partners to ensure smooth renewal execution.
  • Worked with internal teams and channel partners to resolve billing, pricing, and operational issues impacting renewals.
  • Maintained accurate CRM records, pipeline updates, and forecast reporting.
  • Reduced churn risk and identified upsell opportunities within assigned accounts.

Renewal Sales Specialist

Hertz Service Source Inc
02.2018 - 08.2018
  • Managed end-to-end car rental reservations for Hertz clients.
  • Guided customers in choosing suitable vehicle options and add-on accessories based on travel requirements.
  • Delivered consultative support to help clients make informed rental decisions.
  • Explained rental policies, pricing, and available upgrades in a clear and professional manner.
  • Maintained accuracy in booking details while providing excellent customer service.

Case Manager

Whirlpool Shore Solutions Inc
06.2017 - 12.2017
  • Assisted Whirlpool Australia customers with product registration and service-related inquiries.
  • Conducted troubleshooting before endorsing cases for home technician visits.
  • Created and managed service cases, ensuring accurate documentation and timely follow-up.
  • Coordinated with internal teams to support issue resolution and customer satisfaction.
  • Australia

Customer and Retailer Support Specialist

Ultra Mobile
11.2014 - 04.2017
  • Handled inbound customer and retailer calls for account, billing, and service-related concerns.
  • Processed AutoPay renewals, payments, activations, SIM changes, and plan changes.
  • Managed port-in requests and line activations for new and existing customers.
  • Resolved telecom service issues and supported customer retention efforts.

Channel Renewal Specialist

Symantec Rainmaker Asia
06.2010 - 03.2014
  • Processed Symantec software support renewals for end users and resellers.
  • Handled inbound and outbound calls, chat, and email for renewal, collection, and product-related inquiries.
  • Assisted customers in maintaining active support agreements for continued access to updates, patches, and technical support.
  • Ensured accurate renewal processing, documentation, and timely customer follow-up.

Collections Specialist

payday2go Qinteraction Philippines
08.2008 - 05.2010
  • Handles both inbound and outbound Collection calls for loan website.
  • Collects Loan payment and Setup Payment Arrangement for Delinquent and Overdue Accounts.

DMID

Hewlett Packard Enterprise Qinteraction Philippines
06.2008 - 07.2008
  • Lead Generation.

Finance Specialist

Sprint Qinteraction Philippines
10.2004 - 05.2008
  • Handles both inbound and outbound Collection calls.
  • Collecting payment from Sprint PCS customers and Sprint Home Phones, setting and negotiating payment arrangement for customers to when they could settle balance, protecting & restoring back interrupted service for the PCS phone.
  • Senior Customer Advocate, assists in training and evaluating new trainees to the account.

Summary

Results-driven Associate Manager, B2B Sales with over 21 years of experience,with strong expertise in sales leadership, renewals, revenue retention,forecast accuracy, pipeline execution, and strategic account management.Proven success in leading global teams, supporting complex customerportfolios, reducing churn risk, and driving consistent business growth acrossdiverse markets and segments. Skilled in coaching and developing salesprofessionals, managing escalations, strengthening customer relationships,and collaborating cross-functionally to improve operational execution andcommercial outcomes. Proficient in Salesforce, Oracle, InsideView, Marketo,and Constant Contact, with a strong track record of delivering measurableresults through customer-focused and performance-driven leadership.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Associate Manager, B2B Sales

Asana Nala Concetrix SREV
03.2024 - 03.2026

Associate Manager, B2B Sales

VMware Concentrix SREV
09.2023 - 03.2024

Sr Renewal Sales Specialist

VMware Service Source Inc
08.2021 - 09.2023

Renewal Sales Specialist

VMware Service Source Inc
08.2018 - 08.2021

Renewal Sales Specialist

Hertz Service Source Inc
02.2018 - 08.2018

Case Manager

Whirlpool Shore Solutions Inc
06.2017 - 12.2017

Customer and Retailer Support Specialist

Ultra Mobile
11.2014 - 04.2017

Channel Renewal Specialist

Symantec Rainmaker Asia
06.2010 - 03.2014

Collections Specialist

payday2go Qinteraction Philippines
08.2008 - 05.2010

DMID

Hewlett Packard Enterprise Qinteraction Philippines
06.2008 - 07.2008

Finance Specialist

Sprint Qinteraction Philippines
10.2004 - 05.2008

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JEANNETTE APRIL ABIERAAssociate Manager, B2B Sales