Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Training
Timeline
Generic
Ma. Montiel

Ma. Montiel

Taguig City

Summary

Skilled Associate Manager with notable experience in overseeing daily operations, managing teams, and driving productivity. Strengths lie in strategic planning, workflow optimization, and fostering team collaboration. Successfully led projects to completion, improved process efficiency, and positively impacted bottom-line results in previous roles.

Overview

12
12
years of professional experience

Work History

Associate Manager B2B Sales

Concentrix Service Source Inc.
Taguig City
04.2020 - Current
  • Pipeline management: Tightly manage the renewal sales cycle, including selling against cancellations, assisting customers through the sales cycle, and updating the CRM system according to documented processes.
  • Facilitated the development of staff by providing training, coaching, and feedback.
  • Managed daily workflow of team members to meet organizational goals.
  • Conducted regular performance reviews with direct reports.
  • Forecasting: Awareness and accuracy of pipeline; comfortable with accurately maintaining a forecast of all renewals within assigned territory.
  • Customer check-ins: You will periodically check in with customers throughout their contract period to ensure the health and adoption of the account.
  • High sales activities: High volume of outbound emails and emails each week, as part of the annual renewal process.
  • In addition, identifying potential upsell opportunities within an account.

Sales Development Representative

ServiceSource Inc.
Bonifacio Global City
10.2019 - 04.2020
  • Maintain a self-starter attitude while creating outreach strategies for new lead generation methods.
  • Support senior sales teams and sales representatives on outbound strategies and lead-generating efforts.
  • Monitor and attend meetings with prospects, while handling the introductions and follow-up with the sales representatives.
  • Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward.
  • Establish active communication and engagement with prospects to create new leads and sales openings.

Interim Sales Coach

ServiceSource Inc.
Bonifacio Global City
02.2018 - 10.2019
  • Developed and executed strategies to improve sales team performance.
  • Provided guidance and coaching to sales representatives in order to increase their competency and productivity.
  • Assisted sales reps with customer inquiries, product knowledge, pricing issues, and other related topics.

Subject Matter Expert

Nations Health Philippines, Inc. (Arriva Medical)
Bonifacio Global City
01.2014 - 12.2017
  • Provided training sessions to new customer service staff on best practices.
  • Conducted regular performance reviews of customer service team members to identify areas for improvement.
  • Managed a team of 10+ customer service representatives while ensuring they adhere to all relevant policies and regulations.
  • Developed comprehensive documentation related to processes, procedures, and protocols for handling customers' inquiries or complaints.

Customer Retention Agent

Aegis People Support
Ortigas
01.2013 - 01.2014
  • Conducted customer service surveys to identify areas of improvement in customer retention.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Developed strategies to improve customer experience and increase loyalty.

Education

BS in Computer Science -

STI College Guadalupe
Guadalupe, Makati City, Philippines

BS in Nursing -

STI College Global
Fort Bonifacio, Makati City, Philippines

Skills

  • Contract Management
  • Salesforce Management
  • Team Leadership
  • Sales management
  • Strategic Planning
  • Performance Management
  • Customer Relationship Management (CRM)

Personal Information

  • Height: 5'4
  • Weight: 174 lbs
  • Number of Children: 2
  • Date of Birth: 03/12/86
  • Marital Status: Married

Languages

  • English
  • Tagalog

References

  • Fritzie Chua, Sales Director, (+63) 9178410729
  • Summuel Gan, Manager, (+63) 9561360228

Training

Salesforce Certification Training, 06/01/21

Timeline

Associate Manager B2B Sales

Concentrix Service Source Inc.
04.2020 - Current

Sales Development Representative

ServiceSource Inc.
10.2019 - 04.2020

Interim Sales Coach

ServiceSource Inc.
02.2018 - 10.2019

Subject Matter Expert

Nations Health Philippines, Inc. (Arriva Medical)
01.2014 - 12.2017

Customer Retention Agent

Aegis People Support
01.2013 - 01.2014

BS in Computer Science -

STI College Guadalupe

BS in Nursing -

STI College Global

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Ma. Montiel