JEANINA ANN KAMILLE YUMUL
Cabin Crew
Quezon City
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with 5-star airline as valued member of cabin crew. A professional with proven track record in delivering high standards of passenger service and safety. Extensive experience in managing in-flight operations while fostering collaborative team environment. Renowned for adaptability and reliability, ensuring seamless service even in dynamic situations, with highlighted skills in communication and problem-solving.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
LEAD CABIN CREW DOMESTIC
Cebu Pacific Air
10.2024 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
CABIN CREW
Cebu Pacific Air
08.2022 - Current
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
CONTENT MODERATOR
Wipro Ltd. Philippines
08.2021 - 07.2022
- Company Overview: Google - Wipro Ltd
- Philippines
- Responsible for analyzing and reviewing user profiles, videos and text-based content, as well as, investigating, escalating and resolving issues that are reported by users and flagged by the system
- Google - Wipro Ltd
- Philippines
CABIN CREW
Qatar Airways
11.2018 - 01.2020
- Oversee the maintenance of comfort, safety, and security of all passengers by utilizing a client-centered work ethic, providing World-Class customer service
- Interact with patrons and attend to the needs and requests of all travelers, prioritizing safety in all flights
- Resolve passenger conflicts during flights, including issues with disorderly traveler and medical emergencies
SOCIAL MEDIA MANAGER
Alorica Philippines
07.2017 - 10.2018
- Responsible for overseeing a company's interactions with the public by implementing social media platforms' content strategies
- Analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online
PUBLISHING EDITOR
Reed Elsevier Philippines
07.2014 - 06.2017
- Direct and assign the tasks of the team to create engaging content for print or digital use
- Ensure accuracy, quality, and timely delivery of publications
- Review and approve proofs and set publication standards and goals
Education
SECONDARY SCHOOL -
St. Theresa's College
01.2006 - 01.2010
Bachelor of Arts - International Studies
Far Eastern University
Manila, Metro Manila, Philippines 04.2010 - 01.2014
Skills
- Personalized Customer service
- Cabin Maintenance and Use
- Emergency Care and Procedure
- First-Aid Intervention
- Stress Tolerance
- Long-Haul Flight
- Safety awareness
- Reliability and punctuality
Timeline
LEAD CABIN CREW DOMESTIC
Cebu Pacific Air
10.2024 - Current
CABIN CREW
Cebu Pacific Air
08.2022 - Current
CONTENT MODERATOR
Wipro Ltd. Philippines
08.2021 - 07.2022
CABIN CREW
Qatar Airways
11.2018 - 01.2020
SOCIAL MEDIA MANAGER
Alorica Philippines
07.2017 - 10.2018
PUBLISHING EDITOR
Reed Elsevier Philippines
07.2014 - 06.2017
Bachelor of Arts - International Studies
Far Eastern University
04.2010 - 01.2014
SECONDARY SCHOOL -
St. Theresa's College
01.2006 - 01.2010
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