Jeanilyn Obina
Davao City
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
8
8
years of professional experience
Work History
Virtual Assistant/Sales Support
Glarewheel/Voltaic
Davao
07.2024 - Current
- Processing Orders and Generating Shipping Labels.
- Creating a quote and invoice for dealers.
- Assisting Customer with questions and inquiries.
- Completed business correspondence, transcription, and data entry.
- Conferred with customers/dealers by telephone, chat or email to provide information.
- Creating Monthly Gross Sales Report
Logistics Agent
Zendrop
Davao City, Province Of Davao Del Sur, Philippines (Remote)
10.2024 - 04.2025
- Tracked orders and notified Clients of status or potential delays.
- Maintained excellent working relationships with Clients by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Implemented and developed supply chain strategies to optimize efficiency.
- Managed inventory levels to verify availability of stock for customer orders.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Tracked orders and notified the client of status or potential delays.
Return Specialist
OfficePartners360 Inc.
Davao
05.2022 - 05.2024
- Emailing and calling suppliers to request an RMA number for the customer's return request.
- Sending paperwork to the customers.
- Increased efficiency and team productivity by promoting operational best practices.
Virtual Assistant
Skyland Pro
Davao
02.2021 - 07.2021
- Provided information about a product to the customers via email, chat, and phone, order fulfillment, admin tasks.
- Conferred with customers by telephone, chat or email to provide information.
Customer Service Representative
Concentrix
Davao
09.2018 - 10.2019
- Assisted customers with the status of their orders, processed replacement and refund requests, and answered other inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing, and support policies and procedures.
Customer Service Representative
Alorica
Davao
05.2017 - 12.2017
- Assisted customers with the status of their orders, processed refunds, and other inquiries.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
Sutherland
Davao
05.2017 - 12.2017
- Assisted customers with the status of their orders, processed refunds, and other inquiries.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Information Technology
Notre Dame University
Cotabato City03.2015
Skills
- Problem-Solving
- Zendesk
- Internet research
- Shopify
- Microsoft office
- Project Hub
- Report generation
- Salesforce
- Spreadsheet management
- Partsfinder
- Data entry
- Email management
- Customer service
Languages
Filipino
English
Timeline
Logistics Agent
Zendrop
10.2024 - 04.2025
Virtual Assistant/Sales Support
Glarewheel/Voltaic
07.2024 - Current
Return Specialist
OfficePartners360 Inc.
05.2022 - 05.2024
Virtual Assistant
Skyland Pro
02.2021 - 07.2021
Customer Service Representative
Concentrix
09.2018 - 10.2019
Customer Service Representative
Alorica
05.2017 - 12.2017
Customer Service Representative
Sutherland
05.2017 - 12.2017
Bachelor of Science - Information Technology
Notre Dame University