Nikka Fernandez

Work History

TalentPop.co (Universal Yums brand)

10.2022 - Current

Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Monitored emails, organized inbox, and prioritized messages for supervisor.
Elevated client experience by providing timely customer support via email platforms.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Order Processing via WooCommerce, Metorik and Fulfil

Horizon Star Energy Ltd. (via Hubstaff)

10.2020 - 01.2023

Sought ways to improve processes and services provided.
Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
Handled all customer and admin support (Shopify, Amazon Seller Central, Paypal Chargebacks and Claims)
Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.

XACT Telesolutions (via UpWork)

5 2017 - 7 2020

Resolved concerns with products or services to help with retention and drive sales.
Followed up with customers about resolved issues to maintain high standards of customer service.
Processed customer service orders promptly to increase customer satisfaction.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.

AXXA Global

04.2016 - 03.2017

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Managed the timely and effective replacement of damaged or missing products.

SouthStar Drug Head Office (Merchandising Department)

09.2015 - 04.2016

Processed travel expenses and reimbursements for executive team and senior management group.
Conducted research and analyzed data to provide detailed reports on various business topics.
Took notes and dictation at meetings.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Coordinated events and worked on ad hoc projects.

Max's Restaurant (Dining Department)

12.2014 - 08.2015

Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
Informed customers about special promotions and provided detailed information for various products.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.