Jeanelle Estrada
Branch Operations Officer
Pasig, Metro Manila
Summary
Driven by a results-focused approach, I significantly enhanced branch efficiency and customer satisfaction at Metropolitan Bank & Trust Company. Leveraging my expertise in branch operations management and effective communication, I streamlined processes, ensured compliance, and fostered strong client relationships, embodying both hard and soft skills critical for operational excellence.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Branch Operations Officer
Metropolitan Bank & Trust Company
Makati City
02.2014 - Current
- Improved branch efficiency by streamlining operational processes and implementing best practices.
- Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.
- Reviewed new accounts for required documentation.
- Enhanced customer satisfaction with prompt issue resolution and personalized service.
- Developed strong relationships with clients to foster loyalty and new business referrals.
Admin Staff
Puregold Price Club Inc
01.2013 - 01.2014
Education
Bachelor of Science - Industrial And Organizational Psychology
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines 06.2008 - 05.2012
Skills
Branch Operations Management
Decision-making capabilities
Effective Communication Techniques
Process improvement strategies
Operational Risk Assessment
Timeline
Branch Operations Officer
Metropolitan Bank & Trust Company
02.2014 - Current
Admin Staff
Puregold Price Club Inc
01.2013 - 01.2014
Bachelor of Science - Industrial And Organizational Psychology
Polytechnic University of The Philippines
06.2008 - 05.2012
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