Jean Christopher Agad
Customer Service Representative
Cebu City, Province of Cebu,CEB
Summary
I am a hardworking person with various experience between customer service and team lead. I have experience with handling a team and collaborating with management in providing work efficient tools. I am quick thinking and can absorb information quickly and have very good educational background that would prove useful to work. I am also very approachable and collaborative which would make working in a team very seamless for me. I like playing video games, chess, and reading to help strengthen my mental capacity.
Overview
2
2
years of professional experience
Work History
Customer Service Representative - Advisor 1
Concentrix
10.2023 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
EPerformax Contact Centers & BPO
03.2023 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Mathematics
University of The Philippines Cebu
Cebu 04.2001 -
High School Diploma -
Philippine Science High School - Central Visayas
Argao 04.2001 -
Skills
Customer service
Chess, Video Games, Reading, Coding/Learning
I usually do these for fun, i'm neither pro nor newbie
Timeline
Customer Service Representative - Advisor 1
Concentrix
10.2023 - Current
Customer Service Representative
EPerformax Contact Centers & BPO
03.2023 - 10.2023
Bachelor of Science - Mathematics
University of The Philippines Cebu
04.2001 -
High School Diploma -
Philippine Science High School - Central Visayas
04.2001 -
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