Maverick Joshua Mendoza Lat
Imus City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative 1| Service Delivery Specialist – TMO
TTEC Philippines
02.2021 - Current
- Promoted from CSR 1 to Service Delivery Specialist
Guest Services Representative - OIC
Marketing Convergence Inc.
10.2014 - 03.2020
- 5 Year Service Awardee
Restaurant Service Crew
Pancake House
12.2013 - 03.2014
Banquet Waiter – On call
LGS Staff Management Inc. - Makati Shangri – La
07.2013 - 11.2013
Education
Bachelor of Science - Hotel and Restaurant Management
Polytechnic University of The Philippines
Sto. Tomas, Batangas01.2013
Secondary -
La Consolacion College Tanauan
Tanauan City, Batangas01.2009
Skills
- Customer service
- Critical thinking
- Active listening
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Relationship building
- Customer satisfaction measurement
- Product knowledge
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Languages
Filipino
English
Personal Information
- Place of Birth: Batangas
- Height: 5'7
- Weight: 170 lbs
- Citizenship: Filipino
- Date of Birth: 03/23/93
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Customer Service Representative 1| Service Delivery Specialist – TMO
TTEC Philippines
02.2021 - Current
Guest Services Representative - OIC
Marketing Convergence Inc.
10.2014 - 03.2020
Restaurant Service Crew
Pancake House
12.2013 - 03.2014
Banquet Waiter – On call
LGS Staff Management Inc. - Makati Shangri – La
07.2013 - 11.2013
Secondary -
La Consolacion College Tanauan
Bachelor of Science - Hotel and Restaurant Management
Polytechnic University of The Philippines
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