Hi, I’m
Jayson Gentoleo
Client Services / Payroll And Implementation Specialist / Inside Sales Representative
Malabon City
Summary
Seasoned Payroll Specialist bringing 6 years of experience in US payroll processing. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
years of professional experience
4
years of post-secondary education
1
Certificate
Work History
Realty Connect
Inside Sales Representative / Virtual Assistant
05.2023 - 01.2024
Job overview
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Answered customers' questions regarding products, prices, and availability
- Managed friendly and professional customer interactions
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Monitored industry news and trends to stay up-to-date on competitive landscape
- Utilized data and analytics to identify target markets and understand customer needs
- Used CRM software to maintain detailed contact logs and account records
- Prepared and submitted reports to keep management informed of sales activities and progress
- Developed and implemented sales strategies to increase customer loyalty and retention
- Developed, maintained and utilized diverse client base
- Recorded accurate and efficient records in customer database
eXp Realty
Inside Sales Representative / Virtual Assistant
03.2020 - 03.2023
Job overview
- Prospect and generate leads through outbound calling, email marketing, and social media outreach
- Respond to and qualify inbound leads
- Schedule appointments and follow up with potential clients
- Conduct market research to identify potential properties and clients
- Manage sales pipeline and update CRM with all sales activity
- Meet or exceed sales goals and targets
- Collaborate with other sales team members and real estate agents to ensure a seamless client experience
- Provide administrative support to real estate agents, including Transaction Management, scheduling appointments, managing calendars, and handling emails
- Create and update property listings on various real estate platforms
- Conduct market research to assist in pricing properties and identifying potential buyers
- Assist with social media management and content creation
- Monitor and respond to online reviews and inquiries
- Manage contracts and other administrative tasks related to real estate transactions
- Coordinate property showings and open houses
- Provide excellent customer service to clients and potential buyers.
ADP
Implementation Specialist / Senior Payroll Analyst / Service Consultant
09.2013 - 08.2019
Job overview
- Responsible for onboarding new clients, which involves gathering and verifying their payroll and HR data, setting up their accounts in ADP's payroll processing system, and ensuring that all required documentation and legal requirements are met
- Configuring payroll processing system to meet specific needs of each client, including setting up payroll tax codes, earnings and deduction codes, company policies, and other system parameters based on client's requirements
- Responsible for migrating payroll and HR data from clients' previous systems to ADP's payroll processing system, also ensuring data accuracy and integrity during migration process
- Established and maintained positive relationships with clients, serving as their primary point of contact during implementation process, and ensuring that their needs and expectations are met promptly and satisfactorily
- Supported various levels of Payroll or HR clients to provide prompt and thorough responses to all types of service inquiries for Major Account clients
- Provided support to application users which includes instruction, navigation, troubleshooting, maintenance, and evaluations of Oracle Tools to determine solutions and alternatives
- Developed and maintained effective verbal and written communication with all parties
- Worked with internal technical support, various production departments, and additional ADP Service hubs as needed to identify a resolution.
Convergys
Subject Matter Expert for Microsoft XBOX
08.2010 - 08.2013
Job overview
- Provides support for front-line agents (floor support and coaching)
- Reports to Team Manager when it comes to teams and agents performance
- Acting as the teams consultant when it comes to product knowledge
- Provides assistance to customers for cable internet connectivity.
NCO Financial Systems
Technical Support Specialist
01.2008 - 06.2010
Job overview
- Assisting customers for hardware and online connectivity issues for a next generation game console
- Escalating third level of assistance to product engineers'
- Updating customers with latest game software and giving them walkthroughs on game specifics
- Accepting Tier 1 escalation calls for specific issues and upon customers' request.
PACIFIC HUB PHILIPPINES
Customer Service Representative
01.2007 - 12.2007
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Alorica Philippines
Customer Service Representative
06.2006 - 12.2006
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
FUJI XEROX PHILIPPINES
I.T. Integration Assistant
01.2003 - 01.2006
Job overview
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Migrated Client Contracts to digital format with online access.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
Education
San Sebastian College - Recoletos De Manila
Bachelor of Commerce from Legal Management
06.1998 - 05.2002
Skills
Customer Relationship Management
Certification
EF SET English Certificate (C1 Advanced)
Timeline
Inside Sales Representative / Virtual Assistant
Realty Connect
05.2023 - 01.2024
Inside Sales Representative / Virtual Assistant
eXp Realty
03.2020 - 03.2023
Implementation Specialist / Senior Payroll Analyst / Service Consultant
ADP
09.2013 - 08.2019
Subject Matter Expert for Microsoft XBOX
Convergys
08.2010 - 08.2013
Technical Support Specialist
NCO Financial Systems
01.2008 - 06.2010
Customer Service Representative
PACIFIC HUB PHILIPPINES
01.2007 - 12.2007
Customer Service Representative
Alorica Philippines
06.2006 - 12.2006
I.T. Integration Assistant
FUJI XEROX PHILIPPINES
01.2003 - 01.2006
San Sebastian College - Recoletos De Manila
Bachelor of Commerce from Legal Management
06.1998 - 05.2002
EF SET English Certificate (C1 Advanced)
Titles
Client Services / Payroll and Implementation Specialist / Inside Sales Representative / Customer and Technical Support
Titles
Client Services / Payroll and Implementation Specialist / Inside Sales Representative / Customer and Technical Support
Titles
Client Services / Payroll and Implementation Specialist / Inside Sales Representative / Customer and Technical Support
Titles
Client Services / Payroll and Implementation Specialist / Inside Sales Representative / Customer and Technical Support
Titles
Client Services / Payroll and Implementation Specialist / Inside Sales Representative / Customer and Technical Support
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